Remilyn N. Email & Phone Number

Australia

National Capital Region, Philippines

• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Sets up interviews between candidates and hiring managers.• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Makes… Show more • Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Sets up interviews between candidates and hiring managers.• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.• Pre-screen candidates for job positions for Programmers & Developers, Analysts, IT Support Staff, Data Science & Engineering professionals etc. Show less

Manila, National Capital Region, Philippines

• Took over the new hire agents from new hire training classes as they are endorsed to taking live phone calls• Worked hand in hand with the training team during the virtual training sessions and assist the new hires all throughout their nesting• Partnered with the team leaders in monitoring tenured agents on listening to their live or recorded calls ensuring processes are well calibrated and agents are following the knowledge process• Assisted in improve agent’s customer… Show more • Took over the new hire agents from new hire training classes as they are endorsed to taking live phone calls• Worked hand in hand with the training team during the virtual training sessions and assist the new hires all throughout their nesting• Partnered with the team leaders in monitoring tenured agents on listening to their live or recorded calls ensuring processes are well calibrated and agents are following the knowledge process• Assisted in improve agent’s customer satisfaction rate by monitoring scorecards and provides coaching for continuous development Show less

Makati, National Capital Region, Philippines

• Facilitated new hire classes from communication to product training including introduction to the designated account• Made sure agents are properly trained for their readiness in the production, assessing if the new hires are ready to be endorsed to a team• Conducted refreshers, up skilling and calibration sessions to tenured agents and operation leaders• Communicated with client in terms of creating a learning module for new hires and/or cross training sessions