Remilyn N. Email & Phone Number

Australia

National Capital Region, Philippines

• Sources resumes of qualified candidates for specific IT job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes… Show more
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Manila, National Capital Region, Philippines

• Took over the new hire agents from new hire training classes as they are endorsed to taking live phone calls
• Worked hand in hand with the training team during the virtual training sessions and assist the new hires all throughout their nesting
• Partnered with the team leaders in monitoring tenured agents on listening to their live or recorded calls ensuring processes are well calibrated and agents are following the knowledge process
• Assisted in improve agent’s customer… Show more
• Assisted in improve agent’s customer satisfaction rate by monitoring scorecards and provides coaching for continuous development Show less

Makati, National Capital Region, Philippines

• Facilitated new hire classes from communication to product training including introduction to the designated account
• Made sure agents are properly trained for their readiness in the production, assessing if the new hires are ready to be endorsed to a team
• Conducted refreshers, up skilling and calibration sessions to tenured agents and operation leaders
• Communicated with client in terms of creating a learning module for new hires and/or cross training sessions