Breizh Café le Marais is the first ever Breizh restaurant that opened in Paris. Featured in all the best tourist guides of the world, it is frequently celebrated as the best crepe restaurant in Paris. With its fusion cuisine mixing Japanese and French heritage, Breizh Café is a popular choice for many locals and tourists from all over the world.As an assistant general manager, I have- delivered exceptional customer service & maximized customer satisfaction leading to an increase of the Google Maps rating from 3.8 to 4.2 stars (+987 reviews).- interviewed over 50 candidates, recruited and trained 10+ new staff and made them fully operational & autonomous in under 2 weeks. Continuously trained & motivated teams.- analyzed monthly customer activity & crafted recommendations such as “Champagne Sundays” or “Cider Wednesdays” which successfully increased average spend per customer by 22%

My JoJo is a digital community and inclusive underwear brand exploring the complexities of our identities to better understand and celebrate them. Achievements:- developed an ever growing community of 7200+ highly engaged people on Instagram, averaging an increase of 450 new people per month. One post was shown to over 150K+, was shared 14K+ times and received 25K+ likes. - organized 4 incredible pop up stores & photoshoots showcasing 12 female and queer photographers. They helped capture the beauty of 100+ models and promote JoJo’s core values of diversity & inclusion. - founded the first ever JoJo Digital Raffle to raise awareness and money for the French leading organization helping the precarious trans community of Paris: ACCEPTESS-T. 60 artists, influencers, brands, authors and local stores donated 90 prizes for this raffle. 230+ people contributed which allowed the beautiful sum of 4165€ to be donated to the organization.

- Develop a trusted relationship with key retail clients, ensuring all activities are closely aligned with the client’s business case and business strategy- Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment- Provide troubleshooting guidelines to support client’s use of the mobile app and website- Analyze client usage, understand barriers to adoption and determine how to drive more transactions through JOOR to help reach our financial goals- Oversee the maintenance of training documentation to drive client self sufficiency- Work with the internal global retail team to build and maintain processes to build efficiencies within the organization

Joined the “Business Associate Program”, developmental program offering trainings on Google products and equipping with business, analytical and leadership skills. In a team of up to 27 people split between Ireland & Poland, I :- Built strong relationships with our highest valued agency partners and clients by delivering exceptional customer support, finding strategic & creative solutions to their new digital marketing challenges, quickly resolving their complex problems, improving their campaign performances and return on investment. -Analysing data and create proactive strategies in order to achieve client’s goals. Evaluating account performances and optimising overall metrics like ROI, CPA, Conversion Rate and CTR for Google Search and Display Network.- Became a true product expert, by quickly developing a strong Knowledge of a portfolio of Google products such as AdWords, Analytics, Shopping, Google Display Network and YouTube advertising solutions.- Strategically collected feedback from customers and agencies reporting suggestions to management and senior team members to continuously improve Google products.

Pulpix uses the power of Artificial Intelligence and User Experience to increase viewer engagement on owned and operated Publisher properties.My main mission was to identify, develop and increase the number of partnered publishers, through CRM and Communications. Specifically, I:- Grew key account management skills by leveraging, nurturing & interacting at high-level with publishers such as VICE Media, Canal + and Warner Bros France. - Understood Pulpix’s business objectives and complex industry by monitoring online marketing campaigns and best practices in different channels (Social Media, RTB,…) and their metrics (CPC, CPL, engagement rates, conversion funnels, etc…). - Coordinated, synchronized and executed an international PR campaign for the launch of PulpixImplemented KPIs to improve the recommendation performance of our algorithm (mainly through statistics and quantitative analysis)

The Cavendish London is a 4-star hotel in central London, listed in the Top 100 Best Companies to work for in London and has the Certificate of Excellence by TripAdvisor.

Mes missions étaient principalement:- Conseiller et accompagner le client dans sa découverte de Kusmi et de leurs produits- Partager et diffuser mon expertise thé auprès de l’équipe et de la clientèle- Participer au développement du chiffre d’affaires du magasin, de l’entreprise, en contribuant au développement des ventes- Participer à la diffusion de l’image de la marque et de l’expérience client dans le magasin- Participer au développement de la fidélisation client- S’assurer de la bonne présentation des produits et de la rotation régulière des stocks- Veiller au réapprovisionnement des produits dans le magasin et veiller à la mise en place du merchandising