Remita Taylor Email & Phone Number
Who is Remita Taylor? Overview
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Remita Taylor is listed as Manager, Customer Success at Writewyze, a with 3 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Remita Taylor.
Remita Taylor previously worked as Head of Customer Success at Writewyze and Certified Life Coach at Remita Taylor. Remita Taylor holds Bachelor Of Arts - Literature, English Language And Literature/Letters from Stella Maris College.
Email format at Writewyze
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About Remita Taylor
I am a customer success manager with over a decade of experience helping large enterprises, startups, and stealth mode companies succeed in the tech space. I’ve served brands, marketers, business owners, and agencies, across industries like Technology, Retail, Media, Advertising, Travel to achieve their goals online. I’m always excited to figure out my customers' larger goals and challenges and collaborate with my teams internally to tailor solutions for each one of them. I believe when the customer succeeds, everyone wins. In my journey as a Customer Success Manager, I’ve gained expertise in:- Managing the full after-sales cycle - from onboarding, retention, and upselling to finding new revenue opportunities while staying focused on customer success - Collaborating with tech, sales and support teams to make sure the client is achieving optimal results and ROI - Building deep and long-lasting relationships with customers by going beyond just recommending solutions to partnering with them to drive growth- Being a customer advocate by making sure their voices are heard internally to enhance the product and processes - Sales enablement by conducting regular training programs, webinars, product manuals and help center content to support the knowledge base of the customers. A few years back, I felt a natural, powerful calling to prioritize my family, put my corporate career on hold when my 3 kids were born, and be fully present to raise them while helping run our family business. My Journey as a mom has transformed me and I’m grateful for the life lessons I have learnt in resilience and embracing joy in all circumstances. I'm now excited and eager to return to the full-time workforce and contribute in creative and insightful ways with my diverse experiences. I'm exploring roles as a Customer Success Manager, Client servicing, and after-sales account management. Please reach out if you think my skillset can be a good match for your organization.
Remita Taylor's current company
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Remita Taylor work experience
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Head Of Customer Success
CurrentA boutique Tech content marketing firm founded by my husband and me. We are a team of tech marketing experts focused on making Cloud technology simple. We’ve written hundreds of insightful blogs, case studies, white papers, and thought leadership articles for multiple companies in the Cloud Native space around the world. I’m responsible for understanding the customer's content marketing vision and delivering top-notch content assets that align with their brand. Build deep and trusting long-term relationships with clients by becoming their trusted partners for all content needs. - Built and led a remote team of 10 technical writers which helped us expand and double our business, and deliver content pieces faster - Produced hundreds of unique content pieces that feature on page 1 of Google searches meeting the customers' marketing and lead generation goals- Translated the customer's marketing strategy into real content pieces incorporated into a yearly content calendar, reducing time spent on planning and brainstorming for ideas- Built and nurtured deep customer relationships by continuously aligning to their marketing goals and delivering projects on time, resulting in an 85% retention rate and several referrals
Certified Life Coach
CurrentHelp You with Powerful tools and strategies to make inner transformations, reduce stress, and overcome limiting beliefs about yourself so you can live the life you were created to live. As a coach, I'm exceptionally gifted at seeing your strengths and powers - even when you can't see them yourself.
Customer Success Manager
Adepto builds innovative applications that businesses can use to reach their target audiences on social media platforms (Twitter & Facebook). Crowdnub is a smart social marketing platform that helps brands engage with their fans, drive action, and draw insights about their consumers.As a CSM for Crowdnub, I managed key accounts with high spends in India like Cafe Coffee Day and Homeshop18 to make sure they were meeting their marketing ROI goals. I worked closely with engineering and product teams to troubleshoot, test, and enhance features on the platform to make sure customer campaigns were successful.- Collaborated with the engineering teams to seamlessly onboard clients, launch campaigns and analyze metrics leading to 50% increase in their audience engagement goals - Built lead funnels to run marketing communication with the clients through Hubspot educating them on getting the most value from our social platform
Growth And Customer Success Manager
Lukup is a content delivery platform for OTT content across devices like Mobile, TV, and other internet gadgets. Reporting directly to the CEO, I Managed the full sales cycle - from sales and outreach to onboarding to retention to upselling, partnering with TV operators, media agencies, and content creators- Worked closely with the engineering team to test features, enhance product offering, design and launch the platform resulting in a better user interface, simplified integration process, and access to data for the customer- Interviewed hundreds of engineers specializing for various roles and built the early tech team of 15 responsible for product growth- Created product descriptions, presentations, playbooks, product manuals, compliance policies, and help-center content that has been the bedrock of the knowledge base of the customers- Conducted webinars for media companies, developer communities, TV Operators and represented Lukup at various industry events resulting in early sales closures and generating hundreds of active leads
Marketing Assistant
- Owned strategy and execution for an online campaign, aimed at increasing Google web search in India which drove an estimated 50K additional queries/day- Organized the international ‘Chrome artist themes campaign’ in India, inviting the top media production houses (such as Yashraj films, BIG pictures, EROS Entertainment, MTV) to create Chrome skins resulting in deeper penetration of the browser
Customer Success Specialist For Adwords
Provided premium level service to top paying US advertisers by reviewing their Ad campaigns and educating them on concepts like “Site Targeting” through email support
Policy Enforcement Lead
My responsibility as the policy lead was to make sure YouTube is a safe place for users, viewers, and content creators around the world to belong, create, and express themselves- Created contextual help features on the site and YouTube safety center, resulting in an overall reduction of user complaints about privacy, harassment, spam, and illegal videos by 25% - Owned policy training & refresher sessions to keep the India YouTube team educated on global policies. Resulting in 100% of new content reviewers passing the final policy exam.- Handled sensitive content escalations and collaborated with legal, PR and monetization teams to make sure the site was free of illegal and abusive content- Built and maintained long-term relationships with some of the top creators while supporting their monetization journey on YouTube
Remita Taylor education
Bachelor Of Arts - Literature, English Language And Literature/Letters
Master Of Arts - Communication, Public Relations, Advertising, And Applied Communication
Frequently asked questions about Remita Taylor
Quick answers generated from the profile data available on this page.
What company does Remita Taylor work for?
Remita Taylor works for Writewyze.
What is Remita Taylor's role at Writewyze?
Remita Taylor is listed as Manager, Customer Success at Writewyze.
Where is Remita Taylor based?
Remita Taylor is based in Bengaluru, Karnataka, India while working with Writewyze.
What companies has Remita Taylor worked for?
Remita Taylor has worked for Writewyze, Remita Taylor, Adepto Solutions Pvt. Ltd., Lukup, and Google.
How can I contact Remita Taylor?
You can use AeroLeads to view verified contact signals for Remita Taylor at Writewyze, including work email, phone, and LinkedIn data when available.
What schools did Remita Taylor attend?
Remita Taylor holds Bachelor Of Arts - Literature, English Language And Literature/Letters from Stella Maris College.
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