Building and maintaining customer relationships to support sales initiatives. Preparing and processing sales orders and quotations. Entering order information into the company database. Tracking customer orders to ensure they are scheduled and shipped in a timely manner. Follow-up calls to confirm delivery dates of customer orders and preparation of weekly reports as required. Assisting with administrative tasks to ensure smooth sales processes. Develop and maintain a filing system to manage sales databases of potential clients, increasing the number of new client leads by 40% an improvement over previous years, and update sales documentation. Work closely with other departments; such as the sales and logistics teams to coordinate export activities and fulfill customer requirements. Completing daily, weekly, monthly, quarterly, and annual sales reports and tasks. Provide excellent customer service by promptly responding to inquiries and resolving issues or complaints. Analyze customer order data to optimize sales efforts and better identify potential customers. Work cross-functionally, and communicate with team members at various levels to provide superior customer service. Reviewing monthly customer sales to identify and anticipate needs, and monitor customer order flow and determine causes of slowing purchases or discontinuing orders to coordinate with sales and business development strategies to get problematic customers back on board. Answering customer questions regarding their account or sales products. Also, improved order accuracy through meticulous invoice verification.

As an administrative and HR assistant at Mentor Thesis, I played a critical role in providing comprehensive administrative and HR support. My responsibilities included: Providing administrative support, such as data entry, filing, and maintaining records (all incoming and outgoing documents and shipments) to assure efficient day-to-day operations. Coordinating office operations by handling phone and email inquiries, directing calls, and documenting messages. Managing calendars, scheduling appointments and meetings, and making travel arrangements. Preparing attendance report on a daily basis and sending it to management. Supporting the recruitment process by screening CVs and scheduling interviews. Managing employee data and ensuring the accuracy of HR databases. Assisting with the organization and coordination of HR related events and activities. Providing friendly support to new employees throughout the interview and hiring process.