Remofilwe Moeti Email & Phone Number

Kuruman, NC, ZA

Hotazel, Northern Cape, South Africa

- Oversee and enhance IT service delivery processes to ensure alignment with business objectives. - Implement ITIL best practices to improve service efficiency and effectiveness. - Monitor service performance metrics and KPIs to identify areas for improvement. - Collaborate with cross-functional teams to resolve service-related issues and optimize.

- Evaluated change risks and impacts to ensure effective project outcomes.- Documented key processes and activities, including business cases, scope of work, and high-level design specifications.- Ensured that project changes aligned with design and business requirements by initiating and implementing change requests.- Led the project to upgrade HMM Data.

Hotazel, Northern Cape

- Developed comprehensive organizational diagrams using Microsoft Visio, including data flow diagrams, process flow diagrams, business process modeling, and flowcharts.- Created and analyzed system requirements specifications to ensure alignment with business objectives.- Conducted data analysis using Power BI, producing insightful reports to drive.

Kimberley, Northern Cape, South Africa

-Assisted in the planning, coordinating, implementation, and evaluation of the First Years Orientation Programmes.-Assisted in the development, implementation, and evaluation of various programs sponsored and/or cosponsored by the Student Affairs Department.-Educated first year students about various resources and student services available at Sol Plaatje.

Education record

Education record