Remofilwe Moeti Email & Phone Number

Kuruman, Nc, Za

Hotazel, Northern Cape, South Africa

- Oversee and enhance IT service delivery processes to ensure alignment with business objectives. - Implement ITIL best practices to improve service efficiency and effectiveness. - Monitor service performance metrics and KPIs to identify areas for improvement. - Collaborate with cross-functional teams to resolve service-related issues and optimize workflows. - Conduct regular assessments of existing processes to identify opportunities for optimisation. - Lead initiatives… Show more - Oversee and enhance IT service delivery processes to ensure alignment with business objectives. - Implement ITIL best practices to improve service efficiency and effectiveness. - Monitor service performance metrics and KPIs to identify areas for improvement. - Collaborate with cross-functional teams to resolve service-related issues and optimize workflows. - Conduct regular assessments of existing processes to identify opportunities for optimisation. - Lead initiatives aimed at improving service quality and customer satisfaction. - Utilise data analysis and feedback mechanisms to drive decision-making and process enhancements. - Manage projects related to service improvement initiatives, ensuring timely delivery and stakeholder engagement. - Develop and maintain project documentation, including plans, reports, and presentations. - Act as a liaison between IT and business units to understand needs and expectations. - Communicate effectively with stakeholders to gather requirements and provide updates on service improvements. - Evaluate and recommend new digital tools and technologies to enhance service management capabilities. - Support the implementation and integration of new systems, ensuring minimal disruption to service delivery. - Prepare and present reports on service performance, improvement initiatives, and outcomes to management. - Analyse trends and patterns in service data to inform strategic planning and decision-making. Show less

- Evaluated change risks and impacts to ensure effective project outcomes.- Documented key processes and activities, including business cases, scope of work, and high-level design specifications.- Ensured that project changes aligned with design and business requirements by initiating and implementing change requests.- Led the project to upgrade HMM Data Centres, overseeing all phases of the initiative.- Developed Standard Operating Procedures (SOP) for South32 (HMM) Mobile… Show more - Evaluated change risks and impacts to ensure effective project outcomes.- Documented key processes and activities, including business cases, scope of work, and high-level design specifications.- Ensured that project changes aligned with design and business requirements by initiating and implementing change requests.- Led the project to upgrade HMM Data Centres, overseeing all phases of the initiative.- Developed Standard Operating Procedures (SOP) for South32 (HMM) Mobile Enablement Devices to enhance operational efficiency. Show less

Hotazel, Northern Cape

- Developed comprehensive organizational diagrams using Microsoft Visio, including data flow diagrams, process flow diagrams, business process modeling, and flowcharts.- Created and analyzed system requirements specifications to ensure alignment with business objectives.- Conducted data analysis using Power BI, producing insightful reports to drive informed decision-making.- Utilized SAP to create, modify, and manage purchase requisitions effectively.- Designed High-Level… Show more - Developed comprehensive organizational diagrams using Microsoft Visio, including data flow diagrams, process flow diagrams, business process modeling, and flowcharts.- Created and analyzed system requirements specifications to ensure alignment with business objectives.- Conducted data analysis using Power BI, producing insightful reports to drive informed decision-making.- Utilized SAP to create, modify, and manage purchase requisitions effectively.- Designed High-Level Architecture and Solution Architecture diagrams to facilitate clear communication of technical concepts. Show less

Kimberley, Northern Cape, South Africa

-Assisted in the planning, coordinating, implementation, and evaluation of the First Years Orientation Programmes.-Assisted in the development, implementation, and evaluation of various programs sponsored and/or cosponsored by the Student Affairs Department.-Educated first year students about various resources and student services available at Sol Plaatje University.-Coordinated and facilitated social and educational programs, e.g., GBV presentations, Mental and Physical… Show more -Assisted in the planning, coordinating, implementation, and evaluation of the First Years Orientation Programmes.-Assisted in the development, implementation, and evaluation of various programs sponsored and/or cosponsored by the Student Affairs Department.-Educated first year students about various resources and student services available at Sol Plaatje University.-Coordinated and facilitated social and educational programs, e.g., GBV presentations, Mental and Physical health presentations, Examination study tips. -Maintained confidentiality with any information that my mentees shared with me.-Participated in formal evaluations and assessments of the program. Show less

Education record

Education record