As the leader of our IT consulting firm, I oversee both technical and strategic operations to ensure we deliver efficient, high-quality IT solutions. My responsibilities include and not limited to:• Client Support: Manage technical inquiries, achieving a 90% first-contact resolution rate.• Network Architecture: Lead the design and implementation of high-availability networks.• Security Administration: Develop and enforce network security policies, managing firewalls, IPS, and Zero Trust frameworks.• Consulting Services: Advise on network security, risk management, compliance, and infrastructure design.• Proactive Maintenance: Supervise regular maintenance to ensure optimal client operations.• Disaster Recovery: Implement disaster recovery plans and maintain business continuity strategies.• Managed Services: Maintain cybersecurity solutions and OS patching for 500+ managed systems.• Microsoft 365: Administer Microsoft 365 services for multiple clients.• Security Analysis: Monitor and analyze network security technologies and controls.• Upgrades: Oversee hardware and software upgrades to enhance network reliability.• Integrated Solutions: Coordinate IT, Telecom, and CCTV system integration for comprehensive client solutions.

• Installed and Maintained IT Equipment: Managed the on-site installation and repair of IT equipment, including computers, tablets, and communication devices, tailored to customer specifications.• Vendor Coordination and Installation Procedures: Reviewed service manuals and coordinated with vendors for large-scale deployments to ensure accurate and efficient installations.• Problem Resolution and Consultation: Collaborated with engineering teams to address and resolve complex system operation and maintenance issues.• System Modifications: Prioritized and executed approved system modifications and program requests of medium to high complexity.• Issue Analysis and Resolution: Collected detailed information, performed in-depth analysis, and leveraged expertise to determine and implement the most effective resolution methods.• Escalation Management: Efficiently managed escalated customer tickets, ensuring timely and effective resolutions.• Customer Feedback and Product Improvement: Provided management with insights on customer satisfaction, product performance, and recommendations for product enhancements.• Strategic Technical Support Planning: Developed and implemented strategic plans to deliver superior technical support to clients.• Cross-Functional Collaboration: Worked closely with Sales, Marketing, Operations, and Customers, providing technical expertise to address supply chain challenges.• Compliance and Documentation: Prepared accurate and compliant documentation to meet regulatory requirements in the markets served.

● Managed a wide range of IT operations including server maintenance, troubleshooting software/hardware issues, and handled the company's different types of SLAs. ● Designed and assisted in developing IT policies and procedures to maintain Confidentiality, Integrity, and Accountability for the company's Data.● Effectively managed IT infrastructure for three mega construction projects in UAE; clients were the military and government sectors. ● Conducted multiple successful migrations of server operating systems.● Develop and validate information technology forms and manuals that contributed to the ISO 9002 certification process.● Developed and implemented Business Continuity and Disaster Recovery Plans for the company’s corporate sites.

● Oversees day-to-day operations in the office as well as supporting staff in the field.● Solved hardware/software issues in desktop computers, laptops, plotters, and servers.● Investigated security breaches and performed network stress testing, vulnerabilities.● Created a knowledge base for related hardware and software issues. This achieved an 80 percent reduction in time and effort spent by the IT Team.● Implemented and maintained a site-to-site VPN between corporate and field offices.● Managed and audited IT assets, inventory, and printer consumption monthly.● Generated monthly cost report of Telecommunication usage of 100+ Landlines.● Performed bandwidth control/monitoring policies according to each department.

● Administrated and monitored an MS Exchange Server with 400+ mailboxes.● Helped end-users with issues related to client setup, e-mail, network connectivity, and general technical support.● Renegotiated with IT Suppliers, resulting in a 10% reduction in IT expenses.● Built small networks and racks in site offices.● Assisted in the design, testing, and deployment phases of company HR software.● Administered an FTP Server, Symantec Endpoint Protection Manager.