Remono Smith Email & Phone Number

Richardson, Texas, United States

Experienced large loss supplemental property insurance adjuster specializing in assessing and appraising extensive property damage claims. Skilled in evaluating complex losses, providing thorough documentation, and collaborating with diverse stakeholders to facilitate efficient and equitable settlements. Diligent attention to policy details and a commitment to delivering accurate, fair assessments in high-value insurance claims scenarios.

Charlotte, North Carolina, United States

Pursued and completed the insurance investigation by gathering documentation, interviewing witnesses, taking statements, and reviewing supplementary estimates and photo documentation while leading effective negotiations to resolve claim issues.Performed detailed examination of damages and liability to determine the appropriate amount of compensation for coverage in compliance with set policies and guidelines.Delivered personalized customer service by answering queries and providing thorough information regarding insurance claims to maintain service standards and attain high satisfaction.Maintained verbal and written communications between the policyholders, contractors, and public adjusters by correspondence according to carrier-specific procedures for dealing with the insurance investigation.Facilitated cost management by effectively handling property claims, saving substantial amounts during the supplemental process.

Alabama, United States

Generated loss estimates and settlement offers using NextGen, Xactimate, and Xactanalysis to establish claims reserves, prevent fraud, and increase process efficacy.Assessed additional/missed property damage by conducting detailed investigations to provide financial reimbursement alongside issuing payments for covered losses as per insurance policy terms and conditions.Formulated supporting claims documents, including payment/disclaimer letters and repair cost estimates to ensure on-time resolution and efficient claims processing, leading to top-notch service delivery with 100% accuracy.

Charlotte, North Carolina, United States

Handled complex commercial property claims from initial contact to the attainment of final recoverable depreciation while adhering to carrier-specific guidelines.Enhanced overall customer experience by liaising with multiple contractors to anticipate, determine, and fulfill customer needs/requirements and optimize process efficiency.Interacted with customers daily, providing detailed information regarding policy language and the claims handling process.