Remon Samuel Email & Phone Number

Cork, Ireland

County Cork, Ireland

• Completed evaluations for calls, emails via Marriott approved quality monitoring systems.
• Analysed the evaluations data and provided performance trend reports and feedback to the supervisors and managers.
• Assisted hotels and other departments with test calls, calls analysis and other projects as needed.
• Conducted calibration meetings sessions for the departments to follow up on the overall results and performance.

Customer Contact Centre, Cork

• Handled all assist calls and escalated calls and to track all incoming calls from the sales and service team members.
• Ensured that the hotels communication forms were sent out correctly and followed the procedures required for hotels.
• Handled 2nd Level Web Assist Calls and @home technical Support Calls.
• Followed up and resolved escalated calls.
• Worked with other departments to resolve issues.

Customer Contact Center - Cork - Ireland

• Handled incoming e-mails from the company branded Websites.
• Handled live chat from branded websites.
• Assisted with additional E-Communications projects as needed.

• Generated sales for Marriott Hotels & Resorts Worldwide, Inc properties worldwide and assisted in the handling of the frequent guest program enquirers.
• Received and processed calls from travel Agents, Business houses and the general public.
• Booked reservations, provided information on all Marriott brands/properties, in a professional manner with specific emphasis on sales and service to the caller in accordance with guidelines, policies and procedures.

Cairo Governorate, Egypt

• Ensured that all relevant hotel, company and local rules, policies and regulations were adhered to, including credit and payment policies.
• Overseen and assisted in the operation and update of the Reservations Departmental operation manual.
• Handled all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maximized employee’s productivity through the use of multi-skilling and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

Cairo Governorate, Egypt

• Supervised the daily operation of the Reservation Sales Clerks.
• Monitored all extra tasks and ensured they were all completed in a timely fashion.
• Liaised with Commercial and Relationship Marketing Department and Leisure Marketing
• Department on the smooth handling of Corporate/Leisure and Pacific Privilege/Priority Club promotions ensuring all staff were briefed prior to a promotion launch.

Cairo Governorate, Egypt

• Processed all room reservations whether booked individually or on a Group basis.
• Handled reservations via phone, email and fax.
• Reviewed daily arrivals, cancellations, and group blocks.
• Reconfirmed block bookings, updated rooming lists, checked arrival times and special requests.

Egypt

• Processed all room reservations whether booked individually or on a Group basis.
• Handled reservations via phone, email and fax.
• Reviewed daily arrivals, cancellations, and group blocks.
• Reconfirmed block bookings, updated rooming lists, checked arrival times and special requests.

Cairo Governorate, Egypt

• Answered the guest calls and assigned them to the appropriate departments.
• Coordinated with the departments to be sure that the orders were completed in the accepted standard time and by priority.
• Knew hotel products and kept up to date with hotel promotions and special events.
• Handled guests´ complaints and reported them to the senior management.