Remon Schellingerhout Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, Noord-Holland, Nederland

Amsterdam, Noord-Holland, Nederland

At Effectory, we use smart tools to help companies understand and improve employee experience, making workplaces better for everyone | #HRtechInternetSpiegel is a product designed for the public sector, used to measure employee engagement and satisfaction. It provides benchmarking against similar organizations to support data-driven decision-making and organizational improvement.As a Customer Success Manager, I am responsible for organizing and executing employee surveys. For each project, I develop a detailed plan and collaborate with clients to set goals that align with their vision. Additionally, I advise clients on communication strategies and the optimal use of our platform.

Amsterdam, Noord-Holland, Nederland

Virtuagym is the leading software solution for the fitness industry, serving over 15 million consumers and 6000+ businesses in 80 countries. Virtuagym offers the best-in-class mobile apps and a cloud-based platform for member engagement and management to help fitness clubs increase retention and reduce costs.As the Team Lead, I was responsible for the daily management of the Dutch Client Success team (8-10 FTE). This included collaborating with CS management, analyzing and reporting on data and KPIs (such as FRT and TTS), monitoring customer satisfaction, and addressing churn. I conducted (bi)weekly one-on-one meetings with my team. In addition to these core responsibilities, I regularly hosted training sessions for the entire department, managed or assisted with projects aligned with our OKRs, and took the lead in the hiring process for my team. This involved initiating and advancing projects to support ongoing initiatives and elevate the quality of our services.

Amsterdam, Noord-Holland, Nederland

As a Senior Consultant, in addition to my regular responsibilities, I provided significant support to the Team Lead. I served as the team's point of contact during meetings, initiated projects, and shared insights with management. I organized training sessions focused on optimization and provided valuable feedback. One of the initiatives I led, alongside my regular consultant tasks, aimed to reduce the total monthly First Reply Time (FRT) of the Benelux team from an average of 5-10 hours. Through weekly one-on-one check-ins and coaching with the team, this project was successfully completed, resulting in a monthly reduction of 7 hours in the FRT.

Amsterdam-Oost, Provincie Noord-Holland, Nederland

- Offering technical support by phone and email.- Increasing customer retention.- Handling churn calls.- Conducting upsells.- Ensuring customer satisfaction.- Managing internal stakeholders (product, development, finance).- Representing the voice of the customer in the company

Leusden, Provincie Utrecht, Nederland

E-Commerce Supply Chain Management

Laren

Dietitian for Geriatric Rehabilitation

Hilversum

Graduation Internship at the Geriatric Rehabilitation department

Hilversum

Bachelor Thesis: Within 6 months, a protocol was written for the treatment(s) of Irritable Bowel Syndrome (IBS) for Tergooi Ziekenuis

Amsterdam En Omgeving, Nederland

Minor Internship: Conducted research on vitamin supplementation for dialysis-dependent children aged 1 to 13 years and developed a protocol based on the findings.

Bachelor Of Science - Bs, Voeding En Dietetiek (Nutrition And Dietetics)

Honors/Regents High School/Secondary Diploma Program

Honors/Regents High School/Secondary Diploma Program