Christopher Huie Email & Phone Number

Raleigh-Durham-Chapel Hill Area

- Handled customer inquiries and suggestions courteously and professionally- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business- Updated account information to maintain customer records- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns- Offered advice and assistance to customers, paying attention to special needs or wants- Responded to customer requests for products, services, and company information- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information- Developed strong product knowledge to provide informed recommendations based on individual needs.- Clarified customer issues and determined root cause of problems to resolve product or service complaints.- Participated in team meetings and training sessions to stay informed about product updates and changes- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.- Assisted customers in navigating company website and placing online orders, improving overall user experience- Contributed to sales growth by upselling products and services based on individual customer requirements - Investigated and resolved customer inquiries and complaints quickly

Raleigh, North Carolina, United States

Provided customer service through collaboration with clients ensuring complete and accurate information submitted to over 170 different insurance companies and never failing to submit superb claims in auto, workers compensation, general liability, property, personal injury, ect. Went above and beyond the call of duty assisting clients sometimes at their worst hour as well as doing the same for my employer by working 60 plus hours a week when needed and understaffed. Frequently called upon to pick up extra shifts, work late, and change hours as I am always team oriented.

1889 Rocky Run Rd Jacksonville, Nc 28546

Responsibilities include but are not limited to advertisement of business (social media, flyer and sign design, production, and implementation), customer consultations and job estimates, logistics and supply, ensuring job completion and quality control, customer relations / satisfaction, and billing.

David Grant Medical Center

Managed a staff of 40 plus nurses and technicians in the ICU/IMCU shift lead, hospital code and trauma response team, scheduler for 25 plus nurses, head of the documentation team, and health and safety officer. Also provided meticulous charting, created and lead hospital workshops and power point health, safety, and education. Updated family members of loved status / prognosis, advocated for clients promoting health.Health / Safety / Education Officer• Experience health and safety specialist for staff and clients with excellent project management, client and staff educator in skills assessment, procedure, development, and verifier as outlined by the facility, state, and federal guidelines to include risk assessment, identified areas of concern, and the production of an effective measured intervention anywhere from on an individual level to facility wide depending upon the scope of the possible deficiencies.• Decades of experience in assessing day to day operations, identifying problem areas, improved procedures, risk mitigation with a focus of proactiveness minimizing the need for reactive responses through one-on-one education facility wide seminars and workshops with metrics and research to show measured improvement in risk prevention and mitigation.• Manages and participates in planning, implementation, direction, administration, inspection, and evaluation of programs.• Plans, directs, and conducts investigations and analyzes mishaps, hazardous materials / conditions to determine origin, causes, and possible related factors to provide leadership a report of all factors and suggestions to prevent further mishaps of similar types from happening again.

Keesler Medical Center

Provided the same above functions on the Med/Surg Pediatric, Oncology Unit.Organized and lead a team of med personnel in community cleanup efforts, search/rescue/recovery missions, and 24/7 monitoring of those injured during / following Hurricane Katrina.Experienced Clinical Documentation Improvement Specialist• Solid history of health care professional standards and regulations educator.• Assess facility wide and ensure standards of documentation are confidential, protected, maintained, efficient, comprehensive, clear, concise, and meet facility, state, and federal guidelines as outlined by Board of Nursing and Board of Medicine regulatory commissions.• Provided workshops and in-services via interactive slideshow and assessment measured by tests made and measured specific to the group and the identified need.• Self and seminar educated on the standards of documentation, any changes, or updates as they become prevalent, as well as being responsible to teach and update facility wide those whom it concerns regarding documentation.• Ensure patient records and documentation contain the most complete information regarding all aspects of client care, communication, and outcome.• Educated professionals improving facility performance and individual understanding and skills in documentation. Prepared and hosted facility-wide seminars and workshops on common errors and or inadequate understanding and performance regarding documentation.• Performed facility wide review of no less than 100 or more client records randomly selected to assess for compliance with the desired documentation standards determining areas of concerns, inadequacies, and if possible, ways to improve or streamline the documentation process as well as communication.• Prepared and presented analytical reports of clinical documentation performance and any trends to leadership within the facility and their respective areas.

Bachelor Of Applied Science - Basc, Registered Nursing/Registered Nurse, 3.65

Activities and Societies: Presidents list during all semesters through completion of degree GPA 3.65

Associate Of Science - As, Emergency Medical Technology/Technician (Emt Paramedic), 3.91

Activities and Societies: Honor Society