Remus C. Email and Phone Number

> Providing guidance and mentorship to junior analysts.> Ensuring the ongoing enhancement and upkeep of support information and documentation.> Evaluating the ServiceNow framework to identify areas for performance enhancement and recommending changes. Contributed to the testing of new ServiceNow functionalities.> Utilizing PowerShell scripts to automate tasks associated with Active Directory and Exchange management, leveraging practical experience.

Delivering IT services support and actively monitoring customer infrastructure alerts to effectively address network, hardware, and software issues. Ensuring timely resolution of incidents reported to the Service Desk.Skills applied in this role include:> Expertise in customer relationship management with strong verbal and written communication skills in English.> Proficiency in utilizing task management software, particularly ServiceNow.> Management of user accounts… Show more Delivering IT services support and actively monitoring customer infrastructure alerts to effectively address network, hardware, and software issues. Ensuring timely resolution of incidents reported to the Service Desk.Skills applied in this role include:> Expertise in customer relationship management with strong verbal and written communication skills in English.> Proficiency in utilizing task management software, particularly ServiceNow.> Management of user accounts through Active Directory and Azure Active Directory.> Experience in asset management and application deployment using Intune and SCCM.> Hands-on experience with O365, effectively resolving end user issues in Office 365 apps, email administration and troubleshooting via Exchange.> Ability to respond to all end user queries and issues related to Windows machines, as well as ensuring asset compliance.> Administering security solutions such as McAfee, Mimecast, and Forcepoint.> Managing browsers including Chrome, Edge, and Internet Explorer. Show less

Ensured the resolution of escalated technical and service issues for customers, and acted as their last point of contact.Handled both potentially difficult or contentious issues with customers, and acted as a resource for Tier 1 Agents.

Assisted consumers, partners, and professionals of client Google Nest with pre-sales, order management, and technical issues.

Assessment of clients' energy supply needs, and attempt to secure sales of renewable energy methods.Promoting of renewable energy supply and the use of renewable energy products, and liaising with consumers to increase sales.