• Deploy and Train clients with the SaaS Front-End and Back-End.• Providing data insights and marketing information and collaborate with clients via new cryptocurrency listings. (Listed over 100 tokens to date)• Prioritize incoming clients issues and relate to internal stakeholders and lodge issue via JIRA.• Monitored metrics and developed actionable insights to improve efficiency and performance.• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.• Handle Account Renewal of 6 million USD contracts annually.