Rena Brooks Email & Phone Number

Cleveland, Ohio, United States

Onsite Patient Financial Advocate at the Cleveland Clinic Lutheran Campus. Some of the daily task that are completed include: obtaining referrals from hospital, processes referrals with data entry and and interview screening procedures to determine if the patient is eligible for Ohio Medicaid, SSI / SSDI, and other financial assistance programs. Advocates for the patients in my community by applying for the programs, obtaining documentation required to process their applications. Serves as a liaison between the patient, client, and OH Medicaid Office. Provides understanding to patients about the process and directs them to other programs that benefit them if they are not eligible for the programs we assist with.

Conducted patient care coordination from scheduling appointments, insurance verification, prior authorization, Medicare review, Dictation review, payment collection, insurance followup, and durable medical billing processes.Performs payment collections and postings.Performs triage prior to scheduling to properly schedule patients with their devices.

Cleveland, Ohio

Utilizes worklists to review and analyze account balances in order to collect payment for medical services rendered.Utilizes multiple system applications to review, update patient information as well as research and resolve outstanding AR balance.Assists in the analysis of claims resolution and provides feedback to management for solutions and process improvements.Performs follow up with insurance companies to ensure appropriate payment on claims, resolve denials, correct claims, and appeal claims.Acts as a liaison with internal and external customers providing assistance in claims and receivables resolution in a high volume environment.

Twinsburg, Oh

Facilitated finance related activities such as customer and vendor contract administration, customer and vendor pricing, rebates, billing, processing charge backs and vendor invoices, developing and negotiating customer and group purchasing contracts.Verifies insurance coverage for patients for durable medical equipment.ICD-10 coding / Diagnosis Verification using clinical notesObtains and documents detailed written orders from doctors’ offices and processed and filed them in their designated spaces.

Solon,Ohio

• Schedules Appointments; Coordinate clinic wide resources to meet needs and facilitate access.• Provides customer service to patients, physicians and other callers verifies and acquires insurance data.• Determines appropriate appointment destination and urgency.• Acts as a liaison for all patient/caller needs and provide first call resolution.

Cleveland/Akron, Ohio Area

Provide exceptional customer service to all guests and potential guests in a fast paced call center environment. Perform creation of reservations, handling phone inquiries, resolving complaints, and check-in and check-out transactions.Acts as a liaison for the customer’s needs, providing first call resolution.Assists in training all new employees.

Cleveland/Akron, Ohio Area

• Provide customer service to both internal and external customers.• Managed customer complaints and resolving complex customer issues• Provide security for the corporation reporting theft to protect company assets.

Cleveland/Akron, Ohio Area

• Provide direction and assistance with on-boarding of students and visitors to campus.• Performed clerical duties, reports and distribution of documents to campus staff and external affiliates.• Assist students with setting their academic goals, and review admission applications.

Bachelor'S Degree, Health/Health Care Administration/Management

General Education, Psychology

Activities and Societies: Viking Expeditions (Community Service), Student Government, and Native American Club Viking Expeditions.

High School Diploma, Preparatory

Activities and Societies: Women's Basketball, Women's Track, Spanish Club, Student Government, Year Book Committee, and Marketing Group.