Process all ticket requests through the Audience View Unlimited System, answer incoming customer service inquiries & fulfillments via phone & email, maintain good customer relations, ensure a positive experience at all times by providing accurate and informative answers to customer questions maintaining prompt, professional, and courteous responses to customer complaints. Currently assigned to Hudson Theatre & Lyric Theatre on Broadway.

Manage the Lenfest Center for the Arts Budget. Organize and co-plan events for Lenfest Center for the Arts Performance Series. Create online and ticket marketing. Organize daily calendar for all events and classes- more than 250 events per year. Manage ticket sales and Lenfest Center Box Office- 10 work study students and between 1-3 part time employees for 3 performance spaces. Serve as main contact for all Lenfest Center for the Arts programs. Assist with general marketing and future season planning. Actively problem solve and resolve event and calendar conflicts. Serve as liaison between Washington and Lee University, Lenfest Center and community arts organizations.

Ensure all front-of-house responsibilities operate in a smooth and efficient manner throughout each performance, in an environment that conforms to health, safety and fire regulations. House Managers are responsible for volunteer management during events, patron safety, guest services onsite, reseating, merchandise close outs, and cross communicating with Artistic and Technical staff to ensure smooth event function.

Primary duties include support for: Healing Arts ProgramMarketing CommunicationsResearchCommunity DevelopmentCommunity Health Needs ProgramsHealthy Food CommitteeSustainability

The Roanoke Neighborhood Advocates (RNA) is a thirteen-member committee created by City Council. Members of the RNA include those citizens representing the interests of the neighborhood organizations, the private sector, nonprofit service organizations, local government, and interested citizens. Seven of the thirteen members are appointed by City Council with the remaining six seats selected by the RNA appointees with input from recognized City neighborhood organizations.

Primary duties included daily deposits, maintaining receivables, issuing credit to new clients, recovering bad debts, generating and distributing invoices. Maintained a procedure for short-paid invoices, wrongly taken credits and delinquent accounts. Prepared monthly reports.Established efficient interoffice procedures resulting in a streamlined accounting workflow.Collected more than $200,000 from recovery accounts.Managed detailed accounting records for over 3,000 clients.Implemented cost-savings techniques netting $12,000 in reduced operating expenses.

Primary duties include organizing bills to be paid, cutting checks, reconciling daily traffic logs, and shipping packages for the company.Standardized shipping process successfully reducing delayed shipments. Assisted in the smooth transition of accounts payable to the corporate office.

Neighborhood Organization that is a proud winner of "Best Neighborhood in the USA 2010"

Primary duties include the assurance of a positive flight experience by providing superior customer service skills allowing for repeat business and increased revenue.Implemented operating procedures providing cancelled-flight customers with proactive service to ensure out-bound flights are satisfied with minimal interference.Provide inter-company backup for fellow partner stations to answer and instruct guidelines to complicated system procedures.Created planning opportunities with other airline carriers in Roanoke as a method to provide alternative transportation & baggage assistance to customers experiencing flight cancellations.

Duties included promoting the good will of the Theatre by providing a professional interface to the public by conducting ticket transactions and providing information to patrons.Established a detailed Season Subscribers brochure packet.Headed a fundraising project with only a $40 budget and made a profit of $1,600.