Rena Davis Email & Phone Number

Addison, Tx, Us

Richardson, Texas, Us

• Obtain, create, and import meter reads so residents are billed in a timely manner for their water, electric and gas usage• Research and resolve problem accounts in a timely manner through a salesforce case• Close out daily alerts in preparation of the monthly billing cycle• Communicate with clients on a weekly/daily basis when troubleshooting inactive data collectors• Work closely with co-workers in different departments when more information was needed when researching resident’s usage: high/low/zero usage• Update meter mapping when meters are replaced as well as update the meter factor to ensure that we are receiving the updated information needed• Changeout transmitters when they are replaced and update the transmitter number so we can begin receiving the reads for the new transmitters• Create and import the read files for manually read properties to ensure accuracy for billing• Opened salesforce case when information needed from other departments

Addison, Tx, Us

I coordinated all of the travel arrangements for field technicians, 15 total. I handled their service calendar on a daily basis and shipped material as needed. I also processed their expense reports in a timely manner and entered all data of equipment used, on a spreadsheet that was maintained on a weekly basis. I wore many hats and did that to the best of my ability and was very proud of the hard work I put into that job.• Coordinate travel arrangements for service/install technicians: airfare, hotel and ground transportation• Manage the weekly/monthly service/install calendar for technicians• Obtain signatures for financial documents: both internal and external invoices• Order and ship material to technicians for jobs on an as needed basis• Process weekly expense reports for the technicians• Keep track of the inventory on a monthly/annual basis• Communicate with clients by phone and by E-mail, their dates of service

Boca Raton, Florida, Us

• Maintain the billing for both MFH & HOA communities• Responsible for end of month reports: Multi-Family Housing (MFH) & Home Owners Association (HOA) accounts • Processed client rebate reconciliation, reporting and issued check requests• Coordinated travel arrangements: airfare, hotel and ground transportation• Compiled company information and related material and distributed it to candidates• Obtained signatures for financial documents and internal and external invoices• Compiled annual recommendations for end of fiscal year budgets• Create prospect accounts for potential customers • Enter information into accounts from sales associates and technicians by phone • Research problem accounts when necessary• Created and maintained the Operations Services Procedures Manual • Create and activate CCTV installs • Issue Open/Close reporting through the Download Department • Answered and completed up to [6-10] calls per [hour]