Rena Jacobsen

Rena Jacobsen Email and Phone Number

Manager, US TA Coordinator Center of Excellence at Abbott @ Abbott
illinois, united states
Rena Jacobsen's Location
Lake Villa, Illinois, United States, United States
Rena Jacobsen's Contact Details

Rena Jacobsen work email

Rena Jacobsen personal email

n/a
About Rena Jacobsen

MHRM from Keller Graduate School of Management with over 27+ years of work experience with Abbott Laboratories.

Rena Jacobsen's Current Company Details
Abbott

Abbott

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Manager, US TA Coordinator Center of Excellence at Abbott
illinois, united states
Website:
abbott.com
Employees:
82486
Rena Jacobsen Work Experience Details
  • Abbott
    Manager, Us Ta Coordinator Center Of Excellence
    Abbott May 2022 - Present
    Abbott Park, Il
    Lead a team of Coordinators to deliver administrative support to the Talent Acquisition team; ensure all service levels are met; responsible for monitoring workloads and service levels, staffing schedules, and Key Performance Indicators (KPIs) and reacting to changing business conditions including inbound work volumes, available staffing, and escalated work activities; ensure that service delivery is aligned and supports Talent Acquisition goals and objectives.Employ best-in-class service approaches to drive efficiency (quantity), effectiveness (quality) and highest standards of customer satisfaction.Lead the team to identify root causes, process and service gaps, roadblocks to quality customer service, and opportunities for improvement in process and employee performance; identify system changes to improve quality and service levels, and to meet local regulatory requirements.Attract and retain talent, ensure development experiences (leadership, cross-functional, technical, global perspective) and diversity; ensure knowledge transfer among staff; provide expert knowledge, guidance, and mentoring to team members; manage a robust quality observation process for workflows; deliver training to staff, as necessary.
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  • Abbott Laboratories
    Supervisor, Hr Operations
    Abbott Laboratories Oct 2021 - May 2022
    Abbott Park, Il
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  • Abbott Laboratories
    Supervisor, Global Hr Service Center
    Abbott Laboratories Jan 2015 - Sep 2021
    Abbott Park, Il 60064
    Managing the day-to-day activities and workflows of the Global Service Center team,Accountable for all initial customer contacts in relationship to Benefits, Compensation, Employee Relations, Data Management transactions, Leave of Absence, customer escalations and problem resolution,Provides research and support documentation for customer escalations and problem resolution and service recovery, including primary customer contact,Responsible for direct supervision, ongoing development, and effective utilization and allocation of all call center agents,Conducts Performance Excellence review for agents,Responsible for Sourcing, Interviewing, and Hiring of Call Center agents,Partner with vendor on contingent labor program,Creation of training document for new hires into Call Center,Creation of Workday business process(es) job aides and deliver training.Partner with HRIS & Talent Management on Workday Talent & Performance Issues.
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  • Abbott Laboratories
    Sr. Specialist, Leave Of Absence, Human Resources
    Abbott Laboratories Oct 2006 - Jan 2015
    Abbott Park, Il
    Sr. Specialist Leave of Absence in the myHRTeam - HR Service Center. Support three Domestic Divisions in the management of leave services, facilitate return to work for both occupational and non-occupational injurieis and illnesses. Leave services in Worker's compenation, Paternity leave, Adoption leave, Family leave of absence, California Paid Family leave, Military leave, Short term medical leave, Extended disability, and Personal leave of absence. Administer Abbott's Family leave of absence program in compliance with federal and/or state laws and corporate policy.
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  • Abbott Laboratories
    Counselor Absence Management Employee Safety
    Abbott Laboratories Jan 2004 - Oct 2006
    Lake Forest, Il
    TAP Pharmaceuticals joint venture of Abbott Laboratories and TakedaManaged and Supported Integrated Disability Case Management Vendor,Managed and Administered all leave coordination services for all medical leaves,Counseled Managers and Employees on FMLA and state laws.Subject Matter Expert on leave process and facilitating return to work on all occupational and non-occupational injury/illness,Supported Manager in planning and execution of related Safety/Health Program Activities.
  • Abbott Laboratories
    Hr Business Services & Technology Specialist
    Abbott Laboratories 2002 - 2004
    Lake Forest
    TAP Pharmaceuticals joint venture of Abbott Laboratories and TakedaSupport HR Information Systems and Compensation Functions. Interface and interacts independently with employees at all levels within the organization and Abbott. Served as a primary interface for employees and managers. Reported to Manager of HR Business Services and Technology.
  • Abbott Laboratories
    Compensation Analyst
    Abbott Laboratories 2001 - 2002
    Abbott Park, Il
    Support Domestic Compensation with completing annual and adhoc survey submissions. Worked with all levels of the organziation and TAP. Reported to Manager of Domestic Compensation.
  • Abbott Laboratories
    Compensation/Hr Administrator
    Abbott Laboratories 1999 - 2001
    Abbott Park, Il
    Support Human Resource Managers including generating ad-hoc reports and assistance to Human Resource Information Center and departmental functions. Designed training coordinator for department. Reported to Director of Compensation.
  • Abbott Laboratories
    Product Development Training Assistant
    Abbott Laboratories 1997 - 1999
    Abbott Park, Il
    Maintained Product Development training database and provided administrative support to department. Worked as a team member. Collected lost/missing/unaccounted for scientific data. Reported to Manager of Product Development.

Rena Jacobsen Skills

Human Resources Employee Relations Pharmaceutical Industry Customer Service Communication Sales Small Business Management Writing Contact Centers Management Decision Making Executive Leadership Teamwork Leadership Organizational Leadership

Rena Jacobsen Education Details

Frequently Asked Questions about Rena Jacobsen

What company does Rena Jacobsen work for?

Rena Jacobsen works for Abbott

What is Rena Jacobsen's role at the current company?

Rena Jacobsen's current role is Manager, US TA Coordinator Center of Excellence at Abbott.

What is Rena Jacobsen's email address?

Rena Jacobsen's email address is re****@****ott.com

What is Rena Jacobsen's direct phone number?

Rena Jacobsen's direct phone number is +184793*****

What schools did Rena Jacobsen attend?

Rena Jacobsen attended Keller Graduate School Of Management Of Devry University, National Lewis University, College Of Lake County, National Lewis Universuty.

What skills is Rena Jacobsen known for?

Rena Jacobsen has skills like Human Resources, Employee Relations, Pharmaceutical Industry, Customer Service, Communication, Sales, Small Business Management, Writing, Contact Centers, Management, Decision Making, Executive Leadership.

Who are Rena Jacobsen's colleagues?

Rena Jacobsen's colleagues are Katlego Elsie, Anna Włoch, مشعل الشمري, Sandra Montemayor, Marie-Hélène Van Bever, Rubaet Das, Kamran Bhatti.

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