Managed a variety of Retail and IT projects from initiation to deployment in various business areas including:• POS hardware upgrade - managed relationship with internal business partners as well as vendors.• Supervised rollout of MPOS (mobile pos devices), across various brands. • Integrations of new Ecom Marketplace partnerships with the brands.• Managed a variety of Ecom upgrades with Supply Chain, Operations, Logistics as well as external vendor for changes to the WMS. • Upgrading the Sales Audit system to a SaaS environment.

• Coordinate all facets of Project Management i.e. timeline, resources, requirements, facilitate status updates, document and report any issues and solutions from the start of the project to completion. • Ensure SDLC compliance is being followed during release testing cycles, to ensure quality on-time, and on-budget delivers to the business. • Create, support and install documents, communication documents and training documents, to be used to support stores and the 3rd party helpdesk. • Collaborate with cross functional business partners in the testing of new software programs and applications. • Analyze documentation and technical specifications of any new application under deployment or consideration to determine its intended functionality. • Troubleshoot and support the store systems including; POS & back office applications, hardware, and communications. • Work with vendors to follow up on support tickets / system enhancements / deployment and hardware support.• Prepare stores for holiday readiness, this includes a variety of activities from setting up holiday registers to working with vendors to provide pre holiday hardware maintenance.• Participate in internal audit projects by working with internal business partners to collect audit evidence and provide to external auditors.

* Directly responsible for maintaining and enhancing various systems including POS, Back-office applications, Store systems infrastructure, Credit Authorization and Settlement, Polling Application, Timecard System, and Return Authorization systems.* Accountable for daily IT operations for the assigned systems/applications. Provide IT support by responding to production issues as a priority. Respond to requests in a positive, timely manner and provide feedback on expected completion dates.* Responsible for all aspects of SDLC – Analysis, Design, Software Development, Testing and Production Deployment.* Coordinate brain storming sessions with user groups to define user requirements for new systems and upgrades to existing systems.* Translate user requirements into system specifications leveraging the existing IT infrastructure (software engineering and architecture)

• Technical and subject matter expert for the Kronos scheduling system. • Act as the liaison between Store Operations, Human Resources and Information Systems. • Responsible for maintenance and configuration of workforce system in accordance with TCP’s practices and procedures. • Provides guidance to end-users on system functionality, identify opportunities for improvement and communicate effectively with partners.• Responsible for understanding and complying with applicable labor, quality, environmental and safety considerations• Assist in creation and maintenance of user guides, training materials and SOP tied to WFM.• Create test scripts and tests enhancements to verify functionality prior to end user testing.

• Provide transitional support from Tommy Hilfiger POS System to PVH POS System.• Daily monitoring of the systems and on-call support.• Resolve any Hardware / Software issues related to the pos register and peripherals, for example pricing and promotional issues, sig cap not working etc.• Run various reports, and send to business community.• Polling of stores.• Obtain payroll files from the stores and send to ADP.• Re-Image new registers or servers.• Responsible for quality assurance testing of any new versions of the POS and related software this includes both manually entered test cases and the use of automated test tools.• Development of training materials to be used by the stores as well as the third party helpdesk.

• Provide level 3 support for the Tommy Hilfiger SAP Pos System and related Retail Systems.• Daily monitoring of the systems and on-call support.• Resolve any Hardware / Software issues related to the pos register and peripherals, for example pricing and promotional issues, sig cap not working etc.• Run various reports, and send to business community.• Polling of stores.• Obtain payroll files from the stores and send to ADP.• Re-Image new registers or servers.• Receive requests for enhancements / changes to pos system and complete the request.• Responsible for quality assurance testing of any new versions of the POS and related software this includes both manually entered test cases and the use of automated test tools.• Development of training materials to be used by the stores as well as the third party helpdesk.• Frequently interact with internal corporate business users in Store Operations, Finance and Loss Prevention and other IT groups as well as the third party vendor supplying level 1 and 2 support for the POS environment.

• Verify local and International official / Unofficial documents.• Creating and updating student profiles using SAS (Ryerson Admissions System, in PeopleSoft).• Check listing hardcopies submitted from applicants with the student profile on SAS.• Informing Admissions Officers of special considerations.• Implementing new procedures for training purposes and training new staff on effectiveauthenticating and data entry.• Providing general information to students at the front counter e.g. entrance requirements and application procedures etc.• Dealing with Special Considerations / Appeals in a confidential manner.• Scheduling High School / College visits, and updating Liaison officers, via telephone, e-mail and by using the online scheduler.• Carrying out various research projects in relation to admission requirements.• Carrying out testing on Ryerson Admissions System (PeopleSoft) for reporting as well as system changes.