Renada Johnson Email & Phone Number

Promoted from Assistant Store Manager to Store Manager to District Manager during tenure.Champion a district of 8 stores between two states generating $14 million in annual salesResponsible for overall quality and performance of the retail store staff.Analyzes district and store financial data and partners with store management to take action to maximize revenues and control costs at or better than plan.Ensures compliance of all company policies and procedures.Responsible for the recruitment, selection and training and development of store management personnel.Demonstrates skill in analyzing and interpreting business data; translating knowledge gained into bottom-line results at or better than goalManages expenses and develops strategies that position stores to perform in accordance with the budget.Monitors and identifies issues relevant to the loss or inconsistencies in company product to assure each district achieves successful goals of shrink that are at or below company plan.Monitors and controls all aspects of operational compliance, safety and business standards.Identifies market conditions and merchandise opportunities and communicates valuable information to the Regional Manager.Ensures company customer service standards are upheld throughout the district.

Managed employees by handling questions, helping resolve work related issues with an emphases on team building, individual empowerment and goal setting.Trained and informed new employees on details of job duties, responsibilities, compensation, benefits, schedules, working conditions and promotion opportunities.Resolved customer complaints regarding sales, service and total customer service experience.Prepared product invoices, reports, memos, financial statements and other documents pertaining to inventory control.Implemented merchandising policy in accordance with mission and core values of company.Conducted File Audit in adherence to company standards and policy

Assisted with the hiring process for new employees by setting up and conducting interviews, as well as participation in the onboarding process. Created and Implemented sales strategies to help promote company product, build customer and employee relationsAssisted in the processing of payroll information, kept employees files and company reports secure and completely confidential. Compiled, transcribe, and distribute minutes of meetings, assisted with scheduling and control of weekly matrix acceptance.Perform general office duties, such as ordering supplies, maintaining employee records, performing basic inventory / supplies tracker.Delegate responsibility, provide clear expectations, promote accountability and assist with maintaining a high performance work team.