Renae Krawczyk Email & Phone Number

Getzville, New York, United States

-Utilized PowerPoint to design and develop training materials for new adjusters in the departmentProficient with excel; utilized daily to organize and track adjusters growth, department goals and staffing-Experience supporting adjusters through change management-Trained and lead new associates for 7 distinct positions within the department-Adapted teaching methods to gear towards individual learners or the group of trainees-Organized and facilitated scheduling training, meetings, projects and additional workload effectively to ensure all work is executed timely-Evaluated associates and provided feedback to management to help them in their career growth based on training observations-Worked as a key liaison between IT and supervision to help implement new and changing processes

Getzville, New York, United States

-Completed required file audits per associate monthly from 7 different job functions to confirm compliance regulations were being maintained - 400/month-Completed required VM audits per associate to ensure timely responses - 500/month-Responsible for yearly department budget per associate, reporting to accounts receivable quarterly and maintaining certify for multiple departments within the company-Completed call audits for theft adjusters to confirm State regulations were being maintained - 150/month-Documented and tracked adjusters' individual performance and relayed results to management via excel-Utilized PowerPoint to create and develop training material for all of claims levels (about 950 adjusters) for understanding of PRU department -Reviewed appeals of audits for VMs and file audits and productively resolved with supervisors directly-Reviewed supervisor completed audits to check accuracy of standard practice guideline -Developed and tracked departmental staffing and maintained log of associate's professional contact information for management, for 650 adjusters-Responsible for revising department wide standard practice and guidelines annually for compliance-Maintained open and effective communication with management team-Sent recovery payment posted activity excel to supervisors daily – drastically reducing the adjusters' individual workload count-Assisted with creation of 4 individual training manuals for the department-Trained new PRU Tech's and assisted with questions through transition period-Worked outside departmental management with reviewing standard practice guidelines to ensure no overlap in changes we were initializing would adversely affect their departments-Reviewed audit trends, markdowns, and overall audit process with new supervisors-Created inter-department transfer to aid in curbing mis-assigned files - actively reducing workload and unnecessary delays in recovering monies and paying salary dollars on mis-assigned files

Getzville, New York, United States

-Learned and mastered skills, and followed outlined guidelines for process handling-Assisted teammates in diary maintenance-Collected evidence and support to send effective demands for reimbursement-Reviewed and effectively settled offers from the adverse carrier -Took on champion roles and was selected to mentor and train associates

Getzville, New York, United States

Handled incoming inquiries for customers and maintained Chairman's ClubTook on a champion role of monitoring team quality and sent newsletters and updates to management

Atlanta, Georgia, United States

-Scheduled, assigned, and monitored daily work activities of customer service team members, including cashiers, customer service reps, maintenance and cart associates-Managed and coached all associates in customer service-Maintained front end products were ordered, stocked and available to the associates Responsible for actively seeking opportunities to improve product-Motivated teams by recognizing excellence-Cross trained across the entire store to fill in when needed in other departments

Alden, New York, United States

-Supervised employee's by directing workstations-Assisted with creating the store weekly schedule Trained new employees on various positions-Ordered and maintained cashflow during shifts by depositing funds to the bank, order cash and maintain banking-Ordered supplies with vendors