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* Performed periodical review with team members and delivered relevant and constructivefeedback.* Liaised with customers, addressed inquiries, handled meeting requests and answer billingquestions to provide outstanding customer care.* Utilized active listening skills to quickly resolve problems and escalated larger issues toTeam Leader.* Demonstrated consistent operational excellence to maintain stellar office reputation.* Offered community resources and referrals to… Show more * Performed periodical review with team members and delivered relevant and constructivefeedback.* Liaised with customers, addressed inquiries, handled meeting requests and answer billingquestions to provide outstanding customer care.* Utilized active listening skills to quickly resolve problems and escalated larger issues toTeam Leader.* Demonstrated consistent operational excellence to maintain stellar office reputation.* Offered community resources and referrals to support client basic needs.* Built and maintained strong relationships with participants by successfully resolving issues andresponding promptly to phone inquiries.* Answered questions and responded to inquiries to deliver high level of service to patients.* Discussed available program services with potential participants and outlined procedures tofacilitate smooth engagement in program processes. Show less

* Administration Management including complaints & conflict resolution* Complaints & conflict resolution*Trained and mentored new team members and managers on accounts payable systems and policiesto build cohesive groups and promote operational performance* Performed various administrative functions, including filing paperwork, delivering mail,sorting mail, office cleaning and accounts payable/receivable.

* Applied behavioral knowledge to maintain safety during crisis moments* Oversaw activities promoting growth in mental, emotional and educational areas* Provided key emotional support to special needs youth* Updated and maintained case notes on consistent basis* Offered constructive feedback and contributed ideas at weekly staff meetings* Intervened in crises to protect residents and others.

* Managed 70+ contracts, providing excellent customer service to clients throughout theduration of their build* Performed various administrative functions, including council permits, progress updates,contract variations, progress claims and complaint resolutions* Created and monitored workflow scheduling* Prepare and distribute work detailed weekly & monthly reports to clients* Develop liaison with client service and collection department to provide… Show more * Managed 70+ contracts, providing excellent customer service to clients throughout theduration of their build* Performed various administrative functions, including council permits, progress updates,contract variations, progress claims and complaint resolutions* Created and monitored workflow scheduling* Prepare and distribute work detailed weekly & monthly reports to clients* Develop liaison with client service and collection department to provide requiredinformation and acquire necessary documents* Plan and schedule monthly meetings with clients. Show less

Greet & register patients according to established protocols & schedule patient appointments Ensure patient information is accurate including billing information Answer incoming calls and deal with inquiries & transfer calls as required Medicare & Hi-Caps Schedule hospital admissions, tests, scans and outside appointments for patients obtain external medical reports as required by medical professionals Complete other clerical duties as assigned Safeguard patient privacy… Show more Greet & register patients according to established protocols & schedule patient appointments Ensure patient information is accurate including billing information Answer incoming calls and deal with inquiries & transfer calls as required Medicare & Hi-Caps Schedule hospital admissions, tests, scans and outside appointments for patients obtain external medical reports as required by medical professionals Complete other clerical duties as assigned Safeguard patient privacy and confidentiality Show less

* The Pickup CompanyAdministration / Bookings & Reservation / Customer Service, Providedcustomers with information about availability and pricing* Resolved various issues and discrepancies for customers & handled billing information overphone* Maintained awareness of types of services available in different locations* Worked closely with Management to ensure full occupancy* Coordinated bookkeeping activities in Xerox, including invoicing and accounts payable*… Show more * The Pickup CompanyAdministration / Bookings & Reservation / Customer Service, Providedcustomers with information about availability and pricing* Resolved various issues and discrepancies for customers & handled billing information overphone* Maintained awareness of types of services available in different locations* Worked closely with Management to ensure full occupancy* Coordinated bookkeeping activities in Xerox, including invoicing and accounts payable* Performed general office duties, including answering multi-line phones, routing telephonecalls or messages to managing accounts payable and receivable* Supported Managers through personal document management, calendar organization andcollateral preparation for meetings. Show less

* Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaintight cost controls and maximize business operational efficiency* Enhanced operational efficiency and productivity by managing budgets, accounts and rostering* Established, optimized and enforced business policies to maintain consistency andhigh-quality standards across Health & Beauty operations* Managed day-to-day business operations, including accounting, finance, HR, marketing… Show more * Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintaintight cost controls and maximize business operational efficiency* Enhanced operational efficiency and productivity by managing budgets, accounts and rostering* Established, optimized and enforced business policies to maintain consistency andhigh-quality standards across Health & Beauty operations* Managed day-to-day business operations, including accounting, finance, HR, marketing andpublic relations* Input income and expense details into Quickbooks to track business finances and addressvariances* Recruited, hired and trained initial personnel, working to establish key internal functionsand outline scope of positions* Managed 5 employees by supervising daily tasks* Accounts receivable/payable Show less

* Greet patients, register patients according to established protocols & schedule patientappointments ensure patient information is accurate including billing information answerincoming calls and deal with inquiries & transfer calls as required collect co-pays andpayments including Medicare & Hi-Caps schedule hospital admissions, tests, scans and outsideappointments for patients obtain external medical reports as required by medicalprofessionals complete other clerical… Show more * Greet patients, register patients according to established protocols & schedule patientappointments ensure patient information is accurate including billing information answerincoming calls and deal with inquiries & transfer calls as required collect co-pays andpayments including Medicare & Hi-Caps schedule hospital admissions, tests, scans and outsideappointments for patients obtain external medical reports as required by medicalprofessionals complete other clerical duties as assigned safeguard patient privacy andconfidentiality* Payment processing* Accounts payable and receivable Closing processes* Data entry* Multi-line phone proficiency* Correspondence handling Customer and client relations* Scheduling and calendar management Billing and invoicing* Maintain accurate and updated documentation and participant case records Show less