Renae Olson Email & Phone Number

Plymouth, Wisconsin

Madison, Wisconsin

Responsibilities include accurately captioning telephone conversations for the deaf and hard of hearing community that utilizes a specialized telephone while being an (invisible) third party to the conversation, and maintaining absolute confidentiality.

Madison, Wisconsin

Responsibilities included reviewing reports of suspected duplicate customers in the customer database and performing customer merges based on procedure guidelines, while ensuring quality. This also requires checking possible problems with customer names, and editing the names in the customer database as necessary.

Madison, Wisconsin

Responsibilities included testing of the auto and property quote/application software by making sure that it performs according to the business rules and specifications, while providing the correct premiums. Created and managed new testing scenarios. Resolved help desk cases submitted by agents specific to the property quote/application software by phone and/or email. I was also able to get familiar with the basics of using Testparter.

Madison, Wisconsin

Responsibilities included: Processing accounts payable with entry into AS/400, reconciling statements, calculation and verification of vendor commissions, petty cash distribution and regulation, and conducting month end inventories. This included making phone calls to vendors to resolve any conflicts.

Madison, Wisconsin

Responsibilities included displaying all of the merchandise pricing, while helping to ensure accuracy and integrity. This also included answering customer questions when approached.

Vista, California

Responsibilities included: Tracking levels of manufacturing productivity, scheduling incoming orders, and providing lead times for shipment date of the product, which required being proficient with Macola, Microsoft Excel, and Word. During my employment, I became knowledgeable in the area of inventory control/maintenance including purchase order receiving, issues to appropriate account numbers, and cycle counting. I also developed and implemented a new serial number system for tracking the product through the manufacturing process and in the field.