I am responsible for maintaining and managing the esthetic department as a whole at both the Slidell and Baton Rouge locations. This includes monitoring and increasing sales performance as well as providing training and planning events to grow our business. I work closely with the esthetic team to ensure the highest customer service ratings as well as address any complaints the customer may have.Specific Tasks Include:Reviewing monthly revenue numbers and setting monthly goals, ongoing training for estheticians at both locations, ensuring all team members are using proper products and following protocols, machine maintenance, addressing negative reviews with guests and estheticians, controlling product usage, improving upsells, cross-sells, series sales, and product sales, planning and producing one skincare event per quarter.

I manage my consistently growing clientele by performing facials, waxing services, and offering education on how to care for their skin. I have become the lead esthetician, top income earner, and top series and retail sales earner.