Client Services Manager - Energizer

Direct and manage all areas of human resources for the organization. Develop and implement HR strategies and initiatives aligned with the overall business strategy. Work with Operations and the collective Bargaining Unit for the success of the organization.

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Managed all aspects of talent acquisition process for the Engineering, Sales, Human Resources and Transportation organizations.Key Achievements-Consistently sought out ways to drive process improvements-Developed screening tools for the organization

Oversaw and managed all aspects of talent acquisition process for hospital Allied Health Division including areas of rehabilitation, respiratory, radiology/oncology, neurology, psychiatry, dialysis, case management and emergency services. Facilitated consultations with directors/hiring managers to determine departmental needs and talent strategies.Key Achievements:-Played-an instrumental role in filling 276 positions in one year, managing an average of 90 open jobs per week.-Delivered key recommendations in areas of Service Now Production Pilot, new hire/rehire/transfer forms and processes, candidate and applicant communications and "waste walks", resulting in the implementation of process improvements, streamlining of talent acquisition process and elimination of redundancies.

Directed team of HR Business Partners/Specialists in providing strategic consulting. Played the role of advisor and coach for consumer, operations and risk divisions. Collaborated with managers and HR Business Partners to develop and execute strategic plans across divisions aimed at driving business productivity, efficiency, retention and roi improvements. Directed line of business talent management and succession plans. Identified and analyzed talent gaps and development needs, implementing solutions. Facilitated resolution/risk mitigations for sensitive and/or critical business issues in collaboration with Employee Relations, HR legal and Bank Protection teams. Key Achievements:- Spearheaded the implementation of effective action plans and strategies, resulting in major impact on turnover, in partnership with key business leaders. - Surpassed Central Operations 2012 turnover target of 18.3%, hitting 17.1%. - Reduced Collections turnover from 43% in 2006 to only 17% in 2009, surpassing year goal by 10%. - Exceeded Call Center turnover target of 38%, aching 30.2%. - Achieved 7% turnover for Enterprise Risk Management in 2009, passing 15% target.- Drove redesign of Consumer Lending Regional Credit Centers, successfully transforming from 19 affiliate functions to two centralized centers.- Led definition of structures, job descriptions and compensation levels for loss mitigation, resulting in effective Collections and Residential Mortgage Default reorganization.- Managed the integration/transition of 400+ FTE Commercial Credit Division into Enterprise Risk Division.- Led major strategic change with HEA business, from full ramp-up, and ramp down through business elimination.- Piloted pre-employment assessments, resulting in better employee selection and retention through management of vendor selection, statement of work, focus groups, data analysis and job analysis for compliance.