Renae Carter Email & Phone Number

920 Dexter Ave N Seattle, WA 98109

Seattle, Washington, United States

Seattle, Washington, United States

• Manage customer mortgage applications and act as primary liaison between customer, loan officers and fulfillment centers.
• Customer relations, education and communication individualized for each client.
• Work with our internal Marketing and Compliance teams on marketing materials as well as maintain marketingrecord databases.
• Partner with internal and external departments to coordinate information, deadlines and expectations to assure asmooth and regulatory mortgage transaction.
• Support and participate in company-supported community outreach programs and opportunities.
• Manage multiple detail-oriented tasks under sensitive timelines for two loan officers.

Greater Seattle Area

• Manage customer mortgage applications and act as primary liaison between customer, loan officer and underwriting department.
• Partner with internal and external departments to coordinate information, deadlines and expectations to assure a smooth mortgage transaction.
• Manage multiple detail-oriented tasks under sensitive timelines resulting in the highest-volume mortgage pipeline in the North Seattle Region and serving a client base with diverse profile attributes.
• Create and distribute marketing messages for vendor partnership development and new client business growth.
• Negotiate costs, rates, and documentation required for each mortgage transaction.
• Understand and apply comprehensive knowledge of complex regulations, policies and guidelines.

Seattle, WA

• Responsible for the day-to-day retail operations of the store including: inventory management, product merchandising, hiring, training and managing a sales team of 20 to exceed customer service expectations and sales.
• Within first month of employment, earned and maintained stores top sales records.
• Recognized leadership, commitment to the company’s vision and consistency in strong sales resulted in a management promotion within 6 months.
• Responsible for managing a high-volume, specialty retail store with annual sales grossing $3 million.
• Coached team, using individualized development plans, to actively achieve customer service and sales goal. Within one year of coaching, team sales increased from bottom 25% in the 23 store company to the top 75%; often.
• Hired, trained and coached a team of 20 employees on multiple software applications and delegated responsibilities by recognizing each employee’s strengths.

Saint Paul, Minnesota

• Provided mortgage expertise and services aimed at meeting customer and business needs for Minnesota’s largest credit union.
• Mortgage partner for the top producing branches in the 21 branch company. At times, processed, underwrote and closed nearly 40% of the department’s volume.
• Generated mortgage solutions and recommendations for colleagues and members by using a thorough knowledge of products and services, and by understanding individual applicant’s goals and circumstances.
• Selected by the Learning and Development team to lead mortgage processing software training (Harland’s E3 program) to other mortgage professionals and branch level employees.
• Implemented underwriting guidelines in a fast-paced and ever-changing industry.
• Managed multiple tasks under sensitive timelines.

Saint Paul, Minnesota

• Managed a team of tellers and customer service representatives to perform key credit union functions.
• Managed the day-to-day operations and developed the strengths of a team of tellers and customer service representatives.
• Designed inspirational employee recognition campaign, originally for my immediate team but then adopted by the entire company when the success was recognized by the executive staff.
• Used traditional approaches and developed new methods to delivering superior customer service.
• Provided training, developed schedules, and defined core business practices and policies.
• Promoted awareness of and provided guidance about industry compliance and security standards.

• Performed advanced firefighter duties including: firefighting (structure, grass, auto and other small fires), fire investigation, auto accidents and vehicle extrication, hazardous material clean-up, fire apparatus.
• Provided training and community education in fire-related topics such as CPR, AED, fire prevention, and fire safety.
• Supported events including station tours, birthday parties, safety camps and clinics, City of Eagan Open Houses, Fire Prevention Week, and National Night Out.
• Organized, compiled information for, and wrote the 2008 Department Annual Report.

• Managed advertising and marketing projects designed to meet clients’ unique business needs.
• Worked with clients to develop communication strategies, product branding and effective methods of getting specific messages to customers.
• Delegated campaign and project responsibilities to team members according to skills and experience.
• Worked with various teams and vendors to develop print and interactive media campaigns.
• Wrote, edited, and screened content for marketing materials.
• Led weekly meetings to assure timely completion of campaigns and to develop and execute plans to generate more business.