Renae Ford Email & Phone Number

Atlanta, Georgia, United States

• Apply strong analytical and critical thinking skills to solve technical issues for store associates• Troubleshoot Tier 1 technical support calls, guiding callers through problem resolution, managing open tickets, escalating as necessary• Maintain 4 out of 4 in Courtesy & Professionalism and Knowledge on customer satisfaction survey• Prioritize incoming help requests via phone, escalated tickets and, remote support• Strategically apply diagnostic utilities to aid in troubleshooting• Access software updates, drivers, and knowledge base to aid in problem resolution• Interface with internal and external partners to resolve customer issues in call center environment

Tucker, Georgia, United States

• Increased attorney response times to online intake forms and inquiries by 85%• Draft pre-litigation demand letters and other pleadings and correspondence• E-file pleadings, affidavits, orders, and other legal documents• Proofread attorney’s pleadings and correspondence editing as necessary• Manage the Firm’s Litigation and Discovery efforts• Manage attorney calendar, schedule all mediations, depositions, calls, meetings• Maintain complete and accurate electronic and paper files for all matters• Collect and manage Discovery, medical records, bills, and all litigation files• Meet with clients for interviews, signing documents, notary services, etc.• Provide training and subject matter expertise for internal attorneys, paralegals, legal assistants, and interns

Orlando, Florida Area

• Interface with internal and external partners to resolve customer issues.• Use network monitoring tools such as Unified, DOC SIS, Solar winds, NSM, and SAA, etc. to detect and resolve issues for service technicians and customers division wide• Communicate and escalate issues and concerns pertaining to events and maintenance to appropriate regional entities and management

Orlando, Florida Area

• Facilitate weekly production meetings• Prepare weekly reports on multiple projects• Alter schedules to prevent delays and conflicts in planning• Adjust conflicts in deliverable schedule• Manage team workloads and help evenly distribute the workload to maximize efficiency• Create production team schedules• Attend meetings and provide feedback and insight to help improve project output• Create and update master schedule to present to department heads and clients simultaneously, including program updates and campaign plans as needed• Collaborate with Production and Creative teams and Account Executives to build timelines for projects and oversee all project timelines• Constant vigilance and research in improving workflow practices

Atlanta, Ga

• Began this position with a tremendous backlog, and processed entire backlog within several weeks• Streamline legal intake process in this entertainment, personal injury, and family law practice by creating new intake procedures and templates while zealously supporting three attorneys• Conduct legal and factual research• Coordinate with outside counsel, co-counsel, mediators, and business partners• Supervise and disseminate assignments to all assistants and law clerk interns• Provide training and subject matter expertise for internal attorneys, paralegals, legal assistants, and interns

Greater Atlanta Area

• Initial point of contact for all electronic eviction referrals • Began this position with a tremendous backlog, and processed entire backlog within several weeks• Collaborated with IT and management to streamline the intake process, creating Pivot tables and performing v-lookups in Excel, increasing intake accuracy to 100%• Performed several Excel formula functions to ensure retrieval of an accurate number of client referrals• Drafted thorough training guide for the new referral acceptance process for replacement

Norcross, Ga

• Successfully scheduled and maintained 98% run-rate of commercial spots into • Used NOAR, TIM, and STRATA ad sales software to create and maintain advertising contracts and ad spots • Scheduled for 7 different DMAs across 84 various zones• Achieved overall performance expectations for the department by developing/implementing standard processes and by utilizing time management skills• Assisted with blends and placement of affiliate marketing spots• Input the titles of client advertisements into database and enters the instructions for ad airing. • Managed changes and missing instructions as appropriate.• Maximized billing opportunities by evaluating sold and scheduled inventory and adjusting commercial placement.• Reviewed the status of a client's advertising schedule. • Revised and replaced instructions for advertising broadcast schedules• Built contracts and scheduled commercial ads in assigned local zones for the Atlanta market for affiliate clients

Tucker, Ga

• Successfully and efficiently maintained front desk reception, post-closing responsibilities, as well as other essential administrative duties• Assembled signed post-closing packages to send to lender and borrower• Recorded deeds sent back from courts into real estate law software, SoftPro• Ordered title and water for opening new real estate files• Reordered and maintained filing system

Greater Atlanta Area

• Created and edited commercial contracts for commercial ad air during “The Misty Oaks Experience” on the Sensation Station network• Ensured client comprehension and legal compliance of contracts• Conducted subject matter legal research as requested by supervising attorney

Bachelor’S Degree, Legal Studies - Aba Approved

Associate Degree Aba Approved, Paralegal Studies Program

Paralegal Certificate, Paralegal Studies