Renae Hicks Email & Phone Number

Winter Park, Fl

Chicagoil, Milwaukee Wi, Orlando, Fl

• Cross-sell banking services and products to customers• Extensive experience with customer contact and providing excellent customer service• Proficient in daily operations, transaction accuracy, and teller referrals• Daily probing, communication, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues• Performed and coached sales interactions daily• Ensured satisfactory audit ratings, managing critical operational metrics to minimize risks and losses• Maintained high standards for security and account opening activities• Trained staff accordingly to ensure the staff followed policies and procedures ethically • Coached tellers to accurately handle customer transactions that entailed great customer service which discovered needs for referrals• To schedule staff appropriately to ensure meeting the needs of the customers and business• Communicated branch performance and priorities during daily huddles and throughout the day

Chicago, Il

• Provided exemplary customer service as I handled service requests with researching and resolving service issues• Executed teamwork on a daily basis by continually uncovering opportunities (through service work) for referrals to personal bankers, introducing new sales opportunities • Demonstrated efficiency and accuracy with cash handling while processing teller transactions and proofing of paperwork• Maintained efficiency while processing/ reviewing documents for loans, new account opening and wire transfers• Ensured the branch is supplied with the brand products for daily usage.

Melrose Park, Il

• Executed strong customer service skills• Proven problem-solving skills• Follow banking procedures appropriately• Implemented strong listening and verbal communication skills• Provided accuracy and efficiency during transactions• Balanced properly on daily basis