Renae Hicks Email & Phone Number

Winter Park, FL

Chicagoil, Milwaukee WI, Orlando, FL

• Cross-sell banking services and products to customers
• Extensive experience with customer contact and providing excellent customer service
• Proficient in daily operations, transaction accuracy, and teller referrals
• Daily probing, communication, problem solving, and decision-making skills to effectively uncover and resolve complex customer and employee issues
• Performed and coached sales interactions daily
• Ensured satisfactory audit ratings, managing critical operational metrics to minimize risks and losses

Chicago, IL

• Provided exemplary customer service as I handled service requests with researching and resolving service issues
• Executed teamwork on a daily basis by continually uncovering opportunities (through service work) for referrals to personal bankers, introducing new sales opportunities
• Demonstrated efficiency and accuracy with cash handling while processing teller transactions and proofing of paperwork
• Maintained efficiency while processing/ reviewing documents for loans, new account opening and wire transfers
• Ensured the branch is supplied with the brand products for daily usage.

Melrose Park, IL

• Executed strong customer service skills
• Proven problem-solving skills
• Follow banking procedures appropriately
• Implemented strong listening and verbal communication skills
• Provided accuracy and efficiency during transactions
• Balanced properly on daily basis