Renai Hall Email & Phone Number

Greater Philadelphia Area

Accomplishments; Learned 20 firm-specific software applications well enough to train End Users within a four-month timeframe. Almost all of the applications were applications that I have never used before.• Partnered with Subject Matter Experts to learn terminology, navigation, and practical day to day use of said applications.• I am currently creating a library of Quick Reference cards to accompany the training.• I have been tasked with upgrading formal documentation.• I am currently working on video content to be published on the Intranet.• Changed delivery method to accommodate remote training via GoTo Meeting.• Use Zoom and Skype as enhanced training and communication tools.• Lead member of the Zoom Support team.

305 Fellowship Rd Ste 300 Moorestown, Nj

Areas of ExpertiseCamtasia, Training Video CreationSoftware Implementation End User Training DocumentationPresentation Skills Payroll Support Ad Hoc ReportingRemote Support Facilitator Customized WorkshopsProfessional Experience01.01.2018 - 04.10.2019 Learning Services Sage, Inc., Mount Laurel, NJDesigned and created Anytime Learning videos to train colleagues and End Users. Worked closely with customer service reps to meet their training needs. Stayed informed with software changes, and was responsible for testing and troubleshooting software to obtain expertise in all areas. Accomplishments Created Anytime Learning Videos (ATL) using Camtasia. Designed and delivered training courses on complex payroll software.• Partnered with Subject Matter Experts to assess needs and created goals and objectives for training topics. Executed projects using ADDIE methodology.• Increased productivity by designing video, scripts, voice narration and edits for ATL’s. • Increased sales and built customer relations by improving customer service rep’s business knowledge through course guides and training videos. Course guides included practice lessons and Q&A sections to test the learner's knowledge.

305 Fellowship Rd Ste 300 Moorestown, Nj

6/2015 – 1/2017 Software Trainer/Support Level II, Principal Sage, Inc., Mount Laurel, NJAccomplishments Provided senior level end-user software support for Help Desk. Stayed informed with software changes. Responsible for testing and troubleshooting software to obtain expertise in all areas. Delivered classroom and eLearning course to end users and colleagues.• Increased customer retention by providing end-user hands-on support and training for payroll software package. The software was designed for Licensees and Service Bureaus and included PTO tracking, onboarding, general ledger integration, and tax filing.• Completed all administration tasks for pre-class, class delivery, and post-class follow up.• Continuously created new and improved ways to motivate and train.• Tested software fixes prior to deployment.

2000 – 2015 Software Implementation Trainer/Product Manager Keystone Information Systems, Maple Shade, NJAccomplishments Provided end user hands-on training for Proprietary Human Resources and Payroll software package. The software was designed for use in large School Districts and Municipalities.• Contributed to the bottom line by executing implementations for new sales. Participated in RFPs, product reviews, conversion mapping, and conversion validation through go-live.• Increased revenue by providing onsite, billable training.• Frequently handled multiple installs within the same timeframe.• Facilitated communications between client and programmers.• Designed all support training documentation