Renai Hall Email & Phone Number

Greater Philadelphia Area

• Accomplishments; Learned 20 firm-specific software applications well enough to train End Users within a four-month timeframe. Almost all of the applications were applications that I have never used before.
• Partnered with Subject Matter Experts to learn terminology, navigation, and practical day to day use of said applications.
• I am currently creating a library of Quick Reference cards to accompany the training.
• I have been tasked with upgrading formal documentation.
• I am currently working on video content to be published on the Intranet.
• Changed delivery method to accommodate remote training via GoTo Meeting.

305 Fellowship Rd Ste 300 Moorestown, NJ

• Areas of ExpertiseCamtasia, Training Video CreationSoftware Implementation End User Training DocumentationPresentation Skills Payroll Support Ad Hoc ReportingRemote Support Facilitator Customized WorkshopsProfessional.
• Partnered with Subject Matter Experts to assess needs and created goals and objectives for training topics. Executed projects using ADDIE methodology.
• Increased productivity by designing video, scripts, voice narration and edits for ATL’s.
• Increased sales and built customer relations by improving customer service rep’s business knowledge through course guides and training videos. Course guides included practice lessons and Q&A sections to test the.

305 Fellowship Rd Ste 300 Moorestown, NJ

• 6/2015 – 1/2017 Software Trainer/Support Level II, Principal Sage, Inc., Mount Laurel, NJAccomplishments Provided senior level end-user software support for Help Desk. Stayed informed with software changes. Responsible.
• Increased customer retention by providing end-user hands-on support and training for payroll software package. The software was designed for Licensees and Service Bureaus and included PTO tracking, onboarding, general.
• Completed all administration tasks for pre-class, class delivery, and post-class follow up.
• Continuously created new and improved ways to motivate and train.
• Tested software fixes prior to deployment.

• 2000 – 2015 Software Implementation Trainer/Product Manager Keystone Information Systems, Maple Shade, NJAccomplishments Provided end user hands-on training for Proprietary Human Resources and Payroll software package..
• Contributed to the bottom line by executing implementations for new sales. Participated in RFPs, product reviews, conversion mapping, and conversion validation through go-live.
• Increased revenue by providing onsite, billable training.
• Frequently handled multiple installs within the same timeframe.
• Facilitated communications between client and programmers.
• Designed all support training documentation