Rena Mammen, M.S. Email & Phone Number

Dallas-Fort Worth Metroplex

Partner with leaders and SMEs to design, build, and implement training for interviewers and hiring managers, including interviewing programs for school leaders.

Remote | North America

Consult with stakeholders, learning partners, facilitators, and SMEs to make impactful just-in-time learning resources and global learning programming. Managed the career growth L&D team and provided career and skills coaching.– Led the design team for the global Path to Equity Program, which aimed to help create equitable experiences for underrepresented team members. Created the team’s review process, Asana structure, and curriculum mapping guidance, and compiled and communicated global… Show more Consult with stakeholders, learning partners, facilitators, and SMEs to make impactful just-in-time learning resources and global learning programming. Managed the career growth L&D team and provided career and skills coaching.– Led the design team for the global Path to Equity Program, which aimed to help create equitable experiences for underrepresented team members. Created the team’s review process, Asana structure, and curriculum mapping guidance, and compiled and communicated global research findings to stakeholders.– Developed, conducted, and analyzed a qualitative research campaign on underrepresented employee experiences globally to validate and expand on quantitative findings.– Successfully led global Rapid Workflow Analysis sessions for key roles in Customer Success and used findings to recommend role-specific curriculum redesigns. Utilized the Five Moments of Need Learning Experience and Performance Plan and reduced global new-hire time-to-ramp by 34%.– Successfully transitioned the two-week blended Customer Success onboarding program, including workflows, VILTs, assessments, onboarding process, and product training to the Go-To-Market customer-facing department. Show less

Dallas-Fort Worth Metroplex

Led the Employee Experience and Leadership Development and diversity, equity, and inclusion programs. Created an animated Health@Home video series.– Created Caliber’s first unconscious bias eLearning which resulted in a 23% increase in positive scores on the company’s quarterly culture survey and increased participation in employee resource groups.

Dallas/Fort Worth Area

Consulted with business stakeholders and recommended impactful learning solutions. Designed innovative eLearning, interactive video, and the team’s first virtual reality project to engage learners for technical and soft-skill content. Managed the instructional design team project pipeline and coached team members in agile instructional design and design best practices.– Designed AA’s first airline-specific eLearning on preventing sexual harassment. The course included scenario-based… Show more Consulted with business stakeholders and recommended impactful learning solutions. Designed innovative eLearning, interactive video, and the team’s first virtual reality project to engage learners for technical and soft-skill content. Managed the instructional design team project pipeline and coached team members in agile instructional design and design best practices.– Designed AA’s first airline-specific eLearning on preventing sexual harassment. The course included scenario-based learning activities and resulted in 65% higher course engagement.– Developed AA’s first interactive video scenarios and assessments eLearning for access control issues; the reduced seat time resulted in savings of $300K across 65K learners who completed the course.– Increased the efficiency of learning and development’s project intake process by leading a Lean Six Sigma continuous improvement initiative. I brought together key stakeholders across the company to identify process gaps and brainstorm ways to make it more efficient. Show less

Dallas, Tx

Managed the Watson Health learning management system (LMS) and client-facing education redesign project. Provided subject-matter expertise to development, offering, and product enablement teams. Created needs assessments and designed learning materials, including eLearning, software simulations, marketing videos, instructor-led guides, and webinar resources. – Led efforts to redesign client education based on key user personas and workflow-based scenarios that were better suited to… Show more Managed the Watson Health learning management system (LMS) and client-facing education redesign project. Provided subject-matter expertise to development, offering, and product enablement teams. Created needs assessments and designed learning materials, including eLearning, software simulations, marketing videos, instructor-led guides, and webinar resources. – Led efforts to redesign client education based on key user personas and workflow-based scenarios that were better suited to non-technical audiences. Implemented these as interactive eLearning modules, which led to increased product usage and cost-savings for clients.– Implemented best practices in sales and implementation training by redesigning the demo training environment with story-based data and interactive learning experiences.Managed and redesigned the LMS and product architecture for client education, creating in-app and easy-to-access solutions that led to a significant reduction in the number of support tickets.– Led efforts to communicate user experience feedback to back-end development and seamlessly incorporated UX design into learning materials. Collaborated with programmers, business analysts, offering managers, and clinical subject-matter experts to implement redesign.– Coached new team members in instructional design methodology and technical tools, and educated them on healthcare industry knowledge and typical user workflows, reducing onboarding time by 35%. Show less

Irving, Tx

Consulted with subject-matter experts, vendors, and internal customers to assess learning needs for a variety of projects. Stayed highly organized to create education plans, then developed storyboards, eLearning, videos, and job aids. Collaborated with the team to provide peers with ongoing feedback for projects. – Implemented a departmental evaluation program to determine the learning effectiveness of deliverables, gaining feedback that resulted in a continuous improvement model.– Led… Show more Consulted with subject-matter experts, vendors, and internal customers to assess learning needs for a variety of projects. Stayed highly organized to create education plans, then developed storyboards, eLearning, videos, and job aids. Collaborated with the team to provide peers with ongoing feedback for projects. – Implemented a departmental evaluation program to determine the learning effectiveness of deliverables, gaining feedback that resulted in a continuous improvement model.– Led the development of career mapping schemas and professional development learning architecture for the project management office to promote opportunities for employee professional development, which resulted in a clear path to promotion and decreased turnover. Show less

Irving, Tx

Designed and implemented internal professional development programs. Created eLearning, instructor-led training, and just-in-time resources. Conducted performance gap analysis to identify training needs and developed relevant performance improvement solutions.– Developed an evaluation program to measure the effectiveness of education against crucial business KPIs. This resulted in the forging of critical relationships within the organization that the team could leverage to provide… Show more Designed and implemented internal professional development programs. Created eLearning, instructor-led training, and just-in-time resources. Conducted performance gap analysis to identify training needs and developed relevant performance improvement solutions.– Developed an evaluation program to measure the effectiveness of education against crucial business KPIs. This resulted in the forging of critical relationships within the organization that the team could leverage to provide clinically relevant education to external learners. – Achieved significant improvements in transparency and trust between client managers and clients by incorporating scenario-based conflict resolution group activities in professional development programs. Show less

Denton, Tx

Managed the university-wide learning management system (LMS) and provided support to users. Coordinated the departmental budget and purchases.

Master Of Science (Ms), Learning Technologies

- Trained in ADDIE-based instructional design process with the ability to adapt to needs. - Designed instructional materials with Adobe.

Bachelor Of Arts (Ba), Philosophy And Religion Studies

Activities and Societies: CAS Ambassadors