- Assesses incoming state transparency regulations in comparison to federal transparency rules to determine alignment and develop plan to comply if needed.- Partners with Transparency and No Surprises Act product owners by identifying gaps between state and federal regulations and recommending enhancements related to new and/or existing solutions- Collaborates across the enterprise and business segments to ensure all workflow processes and interdependencies are identified and addressed- Oversees product development stages and evaluates product process at each iteration by identifying gaps and recommending enhancements related to new and/or existing products, services and workflows based on broad view of the organization- Responsible for development and implementation of new ideas that supports work and team- Manages the product backlog and document stories, objectives, and features- Drives IT prioritization- Coordinates with Program UAT Lead to complete testing- Influences change to improve performance results, organization effectiveness, systems, quality and/or services- Prepares and participate in Program Increment Planning (PI) by collaborating with IT and Architects- Assists others to identify solutions to issues that negatively impact program and/or project plan

* Agile Product Owner for Provider Data and Management Consumption - Collaborated across Agile Release Train with other members to understand key business objectives, strategy and data consumption for assigned consumers of the Provider Read Only Database System (PRDS).- Created and executed tasks in SAFe Agile structure. - Assisted team with decomposing features into user stories and acceptance criteria.- Ensured stories clearly communicated Consumer Manager needs to the Scrum team; work with team to clarify stories as necessary.- Understood and supported consumer dependencies and escalated prioritization issues when necessary in order to make sure that consumers were held harmless.- Attended team and program ceremonies (e.g. Daily Stand-up, Iteration Planning, Iteration Review, PI Planning, Demos).- Streamlined User Experience (UX) by implementing Process Plan for Impact Assessment to Consumers

QA Test Manager Cigna HealthSpring STARs Program, November 2015—August 2016- Created testing process for the STARS business team. - Created enterprise wide E2E test strategy, test scenarios, data matrix, and UAT gate validation.- Coordinated with IT business and IT development teams to complete testing documentation.- Identified gaps in testing process for client and provided recommendations.- Worked with VPs and Program Managers to identify new business opportunities.Project Manager MT Early Go-Live Test Lead/Manager, 2006 – November 2015 - Used Scrum and Agile methodologies in participation of all phases of the software delivery lifecycle process.- Managed Quality Assurance test efforts for all functional areas pertaining to Early Go Live Testing.- Created and delivered testing plans for various testing phases as related to Early Go Live- Conducted QA activities on Builds prior to migration to the testing environment.- Coordinated with SMEs in QA activities to validate for completeness of functionality within code drops (Builds).- Coordinated the triaging and logging of defects.- Coordinated and acted as “gate-keeper” for releases and migration into test environments.- Created work plan updates, status reporting and other miscellaneous management reporting.- Participated in elaboration meetings and provided test data requirements to Data Management Team.- Reported on testing metrics, execution stats, defect tracking.- Established and managed use of Rational Quality Manager (RQM), Atlassian/JIRA and DOORs.

Senior Business Analysis Consultant, 2004-2005- Created and distributed new and/or updated policies and procedures, technical training material, assessments and delivered train-the-trainer sessions to national representatives.- Facilitated documentation development process governing internal/external governance processes.- Served as project lead for major provider data project that resulted from a claim accuracy initiative.Team Leader, 2000-2004- Served as team leader by coordinating the activities of 5 to 8 employees.- Developed and delivered technical training to 50+ temporary employees to support the initial loading of provider data for migration to a new claim system.- Created and implemented a 4-phase training approach for system enhancements ensuring that all users were aware of the changes implemented with each monthly system release.Training Consultant/Analyst, 1998-2000- Successfully managed & delivered technical training to personnel to include documentation, maintenance, delivery and follow-up. - Reported quality results, providing statistics on a weekly, monthly and year-to-date basis. Quality Assurance Specialist - Validated accurate entry of provider information through the comparison of data on the source documents against the provider data systems.Provider Service Coordinator - Served as liaison for assigned healthplan(s), assuming principal responsibility for the integrity of assigned network’s physician data.