Responsibilities Include:• Maintaining clients database, conducting backup and restoration, via Microsoft SQL Server 2012• Installing and configuring computer hardware operating systems and applications• Perform fast and efficient network support including troubleshooting as well as helpdesk functions, diagnosing and solving hardware of software faults• To provide daily reports including procedural documentation and statistics.• Supporting the roll-out of new applications• Create and manage users, computer accounts and their access to network resources in Active Directory.• Testing and evaluating new technology.• Troubleshooting and maintaining of Ace Casino Management Software (ACE)• Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.• Assist in server infrastructure management, performance monitoring, operating system upgrades and troubleshooting.•Perform network management to include allocating, deploying, coordinating and monitoring of user systems.• Conducting and managing backups for all users and servers.• Maintain PBX phones and Linx machine, including rectifying issues.• Assist with running network cables (RJ45), creating networking cables (crimping), as well testing and toning wires.

Worked on a system migration from Windows 7 to Windows 10 for a Client situated in Port of Spain, Chaguanas and San Fernando.

• Provide Tier 1 support for IT services including but not limited to desktop, mobile devices, networks, and password resets.• Document all support activity in Spiceworks cloud ticketing system.• Configure and set up workstations; install and configure associated software.• Provide technical support to customers on inbound telephone service desk support calls and via service desk desktop application.• Use remote access to perform troubleshooting when needed.• Provide phone support and training to new users and solve miscellaneous phone problems.• Monitor WAN / LAN link connections using Solar Winds• Maintain LAN and troubleshoot problems.• Walk customers through step-by-step process for troubleshooting hardware / software issues.• Repair and replacing peripheral equipment such as terminals, printers and modems.• Assist customers with anti-virus program installations and virus removals.• Ensured efficient use of applications and equipment.• Worked on Windows, Linux and Apple OS platforms.• Use Active Directory to create, remove and edit user Accounts and Computer/Workstation registries.

• Troubleshoot, repair, maintain, install and perform testing activities on various computer equipment, peripherals, data communication and computer network systems.• Configure and set up servers/workstations; install and configure associated software.• Provide technical support to customers on inbound telephone service desk support calls and via service desk desktop application.• Use remote access to perform troubleshooting when needed.• Maintain IP phone system. Perform moves, additions, deletions and other changes for phone usage. Provide phone support and training to new users and solve miscellaneous phone problems.• Install approved switches on the network; install cabling from the switches to users' workstation areas; maintain LAN and troubleshoot problems.• Walk customers through step-by-step process for troubleshooting hardware issues.• Repair and replacing peripheral equipment such as terminals, printers and modems.• Assist customers with anti-virus program installations and virus removals.• Ensured efficient use of applications and equipment.• Worked on Windows, Linux and Apple OS platforms.• Use Active Directory to create, remove and edit user Accounts and Computer/Workstation registries.• Adhere to all HSSE policies/procedures and participate in Leading Indicators that will result in a Zero Accidents culture.• Maintain IT documentation (network architecture; process flow diagrams; systems configuration; manuals/user guides)• Recommend computer products and applications to improve productivity.