As a Cloud Support Specialist II at SoftwareONE, I provide technical support and solutions for AWS infrastructure to clients from different regions and industries. I work with a team of cloud experts, collaborating and contributing to the delivery of high-quality services and customer satisfaction.I have over five years of experience in IT, with a background in software development and support analysis. I am certified as a System Architect and Business Architect by Pegasystems, and as an AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, AWS Certified SysOps Administrator, AWS Certified Developer by Amazon Web Services. I am also skilled in databases, MySQL, Java and Python. Bachelor's degree in Computer Engineering at UNOPAR, where I am learning the latest technologies and best practices in the field. I am passionate about cloud computing and eager to expand my knowledge and skills.