11+ years of professional experience in Digital Business, working in the areas of Business, Marketing and Operations.Solid knowledge of complex digital marketing tools; proven ability to promote strategic recommendations for online marketing strategies towards maximizing client’s results, performance, and ROI.Experience in sales, customer service management, combined with continuous monitoring of an extensive set of metrics and KPIs, (revenue, customer satisfaction, average resolution time, average service time, quality of creation, acceptance rates)Able to interact with top local/regional/global top management for results presentation and monitoring, implementation of new projects/initiatives and business realignment.Capable of managing and developing multidisciplinary and multicultural teams at regional level (Latin America), providing coaching and technical training.Consecutively overachieved established metrics and results. Awarded internally by performance, dynamism in problem solving, delivery of creative solutions and customer satisfaction.Fluent in English and Spanish. Focused on the continuous academic and professional improvement in Brazil and abroad.