Team Leader acting in a significant contract attending one of the most valuable Brazilian companies. I have the mission to deliver the best customer experience, serving 15 teammates providing technical and personal support to achieve our goals. The environment contains a wide variety of technologies from Cisco, Fortinet, Checkpoint, Palo Alto, F5, Red Hat, Symantec and others. Responsible for maintenance of contract compliance, technical decisions, process improvement, service level agreement and vulnerability management.I successfully fostered strong relationships, contributing to high customer satisfaction. Among my achievements are the compliance to Service Level Agreement and KPIs defined by client, sanitization of the environment and migration of legacy services, resulting in a 70% reduction of servers.

Team Leader responsible for a relevant contract with a Federal Government Institution, ensuring a relationship of quality and trust, as well as compliance with contractual clauses.My most significant achievements began with a successful transition of more than 200 NGFW clusters into operation and establishment of a solid relationship with the customer. I initiated the standardization, and centralization of security policies, implemented a recurring upgrading routine of NGFW environment and development and delivery of Security Reports.

Outsourced for Global NOC at Vale S.A. Responsible for handling service requests and incidents related to Routing/Switching, Security and Wireless in a Cisco-based environment, providing support for global Vale's offices and their mines facilities in Brazil, North America, Europe, Africa and Asia;

Outsourced for Global NOC at Vale S.A. Responsible for handling service requests and incidents related to Routing/Switching, Security and Wireless in a Cisco-based environment, providing support for global Vale's offices and their mines facilities in Brazil, North America, Europe, Africa and Asia;

I had the opportunity to perform both technical and project management activities. I conducted site surveys and configured various network devices, in addition to creating technical documentation. I also managed multiple projects, supervising schedules, collecting requirements, tracking activity statuses, and scheduling Requests for Changes.

I provided support for infrastructure services such as Active Directory and Exchange Server, handled service requests, performed basic network troubleshooting and workstation maintenance.

User support for internal systems, handling of service requests, management of system access control, and knowledge base development.