[Bmw Group] Connecteddrive 2Nd Level Support – Latin America Markets
Current• LATAM markets technical support – ConnectedDrive services;• Trainings management for dealerships and customer service teams;• BMW plant and aftersales support responsible.Support with tests/quality assurance during sanity check and rollout phases of the BMW/MINI ConnectedDrive Store implementation in Brazil. Rump-up of the internal support team, with implementation of strategies and project organization. Training organizing for all 52 Brazilian dealerships technical responsibles inside the BMW plant in Sep/2023, including new ConnectedDrive features and troubleshooting workflows. BMW of North America visit, team integration and training in Nov/2023. Main responsible for plant production and aftersales support, with straight communication with BMW managers and directors. Expansion as official 2nd level support for all LATAM markets, after great performance acting in the BR market.