Rena Perry, Itil® Certified Email & Phone Number

Rena Perry, Itil® Certified is a Operations Manager and Senior Analyst Service Performance and Reporting, Cloud Infrastructure Services at Capgemini. She possess expertise in cross functional team leadership, process improvement, program management, business analysis, business process improvement and 44 more skills. Colleagues describe her as "I worked for the same program as Rena for over 9 years and have had plenty of opportunity to collaborate and produce high quality work together in that time. The most noticeable trait she brings to the table is her attention to detail. She always ensures the quality of what's being produced, whether it's coming from external service providers or from our own organization. She ensures half measures and sub-par or incomplete deliverables do not reach a customer. Rena isn't afraid to ask questions, she is deliberate in her actions, and shows consistency in her work day in and day out. She never lets what's going on outside impact her performance, and given we worked together for so long that value became more and more evident as time went on. Rena has shown exemplary performance in the following areas but isn't limited to: -Service Level Management -Contractual Analysis and Compliance -ITIL Implementation -Service Delivery -Driving Continual Service Improvement -Managing Service Management Manual (SMM) Documentation -Technical Requirements Gathering" and "In her role supporting Engineering IT project coordination and execution I found Rena to be detailed oriented, team oriented, organized, prompt and dependable. Rena provided valuable guidance in the collaboration of the newly established Custom Development Application Lifecycle (SDLC). I was impressed how quickly Rena was able to grasp the business needs, our goals and able to help us deliver a product. Rena does not hesitate to engage and assist a team with projects, scheduling and communication. I look forward to working with Rena again"

Listed skills include Cross Functional Team Leadership, Process Improvement, Program Management, Business Analysis, and 45 others.

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  Operations Manager And Senior Analyst Service Performance And Reporting, Cloud Infrastructure Services

  Capgemini

  Austin, Tx, Us