Renard Tagala Email & Phone Number

Brisbane, Australia

As a Product Design Advisor, I support the development of new and enhanced product and service offerings for our customer within the Consumer Insurance business.Using Design Thinking methodology, my role is to understand customer pain points and design solutions for those needs.Key Accountabilities- Facilitate customer interviews, surveys and ethnographic research- Collaborate and maintain strong relationships with internal and external stakeholders to support product development- Identify and assess opportunities to improve process, systems and products to support business improvement in collaboration with business units such as Claims, Distribution, Portfolio and Customer Experience- Work closely with Portfolio brand teams to contribute and promote customer-led propositions and new to market experiments- Analyse data and insights to make them into meaningful themes to design solutions around

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

I support the Suncorp business in it's ongoing focus on creating better product experiences for it's customers through innovative design.Key Accountabilities include:- Support the Product & Initiatives team in the development and management of the program of work including presentations, business cases, liaising with various stakeholders and keeping initiative reports up to date- Synthesize various customer insight and product research reports to inform projects and initiatives to achieve greater customer experiences- Develop customer journey maps to ensure pain points can be identified and addressed through collaboration- Support the design of customer focussed product solutions and initiatives utilising a strong understanding of the competitive environment, industry trends and customer needs analysis to address emerging opportunities- Identify opportunities to improve process, systems and procedures to support business improvement in collaboration with the relevant business units- Support product design and to assist the team in adopting a consistent product development methodology across the business- Establishing and maintaining strong working relationships with various internal teams such as Brand Portfolio, Marketing, Insights, Customer and Strategic Innovation teams

Brisbane, Australia

I support the Operations Leader and managers in executing consistent initiatives, processes and functions in order to maintain an efficient and high performing contact centre. Duties include:- Provide a central point for timely and effective mass communications to staff and stakeholders- Ensure open and effective communication across PI Distribution and other lines of business- Administrative functionality; including co-ordination of staff recruitment in accordance with company procedure, updating of Real Estate data and sales data as required- Compliance with all internal policies, procedures and external requirements, including legislative requirements such as Privacy, FSRA- Occupational Health and Safety adherence- Generate reporting and analysis on Contact Centre performance to the Leadership team and management

Brisbane, Australia

Bachelor Of Business, Marketing | Public Relations

Bachlor Of Business