Rena Ready Email & Phone Number

Arlington Heights, Il

I led a small team of professionals managing all things IT related - all IT services, operations and infrastructure, and application development. I serve as the primary contact point between the business and IT. I have a seat at the table with the senior leadership team, participating in business direction and strategy decisions. In my first six months we have focused on upgrading critical production infrastrucuture, outsourcing email, and simplifying our technical infrastructure.

Schaumburg, Il

Led the Sales IT organization focused on delivering global technology platforms, applications and services, transforming IT into a strategic business partner. Proven track record of delivering results and establishing credibility with department leads and management staff. Developed strategic plans, identified requirements, obtained resources, mitigated risks, and secured financing for $10M in technology investment portfolio. Lead scenario planning and analysis of resource allocation, provided finanical modeling and analysis, and facilitated ongoing executive reviews and communication.Executed plans for implementation and integration of Customer and Partner Relationship Management (CRM/PRM) tools, Sales Compensation (Xactly), portals, and learning management (Meridian) systems; Supported 1,700 internal and 15,000 external partners using Salesforce.com for Enterprise Sales Operations, Contract Management, and Marketing Lead Management. Leveraged outsourcing skills to negotiate and manage SaaS engagements.

Schaumburg, Il

Provided motivation and led changes within IT organization in multi-faceted role. Oversaw management and development of international staff in support of special initiatives, including developing workforce planning initiative, defining IT learning organization, and leading company-wide change management community of practice.• Implemented leading-edge Meridian learning management tool across network of 35K employees and contractors, mitigating thousands of technical classes into new learning platform.• Led strategic IT workforce planning initiative by evaluating and recommending roles and skills, including defining new competencies and career progressions, resulting in providing foundation for retaining top-talent and identifying skills gaps to initiate training and recruiting.• Led IT Communications team, responsible for communicating company-wide tool changes, security policiates, systems changes and impacts. Ghostwritten internally and externally for the Chief Information Officer. Planned and execute over 25 internal events for the Information Technology (IT) organization. Served as the reputation brand strategist driving change for the IT organization and am known for ability to translate highly-technical language into easy-to-follow, action-orientated communications.• Managed employee communications, including planning and development for company split and ERP business transformation initiative, ensuring all employees were communicated to promptly and prepared to adjust to changes. • Selected by top executives to lead institutionalization of Change Management Practices, which led to driving corporate-wide “Business Readiness” initiative, implementing LaMarsh Managed Change Methodology on highest risk initiatives, and resulting in 50% higher acceptance of changes at go-live.

Schaumburg, Il

• Provided leadership and direction for team of 10 quality assurance testers, responsible for ensuring high quality, defect free deployments for highest priority IT investments. Introduced automated test tools as best practice. • Led deployment of ITIL and CMMI processes and tools for Motorola Government division, guided team to define global common processes and standards for 4k person IT organization. • Instituted standard policies and procedures and streamlined processes for technical software development lifecycle • Achieved 75% decrease in non-conformance violations and avoided $700K in annual defect rework costs by driving common process engagement and awareness across IT

Schaumburg, Il

Directed all financial and portfolio decisions for a $25M department that included 150+ internal and external staff. Led several division wide initiatives leveraging technology and process based solutions to deliver significant change to the organization. In support of corporate wide cost reduction activities, selected as a core team member to evaluate, down-select and final selection of Motorola’s strategic partners for infrastructure and application development outsourcing.

Rolling Meadows, Il

Managed application development and architecture teams that created Motorola, Inc.’s global business-to-business, one face to the customer digital presence. Lead and coordinated requirements through implementation phases of project life cycle for e-Commerce and established a leading-edge, strategic e-Commerce and digital content tool for Motorola, Inc. • Delivered business transformation that simplified, and optimized processes, enabling self-service approach for improving customer service by delivering on-line shopping, software downloads, electronic payment, and personalized content experience for 80K customers. Reduced customer service costs by 40% and shifting resources to value added tasks. • Initiated first offshore outsourcing resource model into Motorola, which resulted in 50% reduction in application development costs and established a foundation to pursue further outsourcing engagements. • Received Total Customer Satisfaction Award, one of Motorola’s highest honors for creation, communication and leading edge content and transaction capabilities delivered, resulting in growth of Internet business from zero to $4B annually.