Renars Neimanis Email and Phone Number
Accelerating Digital Growth, Performance, and Operational Efficiency through Digital Transformation across eChannels, CRM, and ERP Systems.As a seasoned Digital Leader with a proven track record in developing winning strategies for Digital Channels, CRM, and ERP solutions.At Bite Group, a triple-play telecom provider, I serve as the Head of Digital Product Strategy Department. In this strategic role, I report directly to the board and guide the direction of digital transformation of a broad digital portfolio, including a diverse regional (Baltics) e-commerce platform, self-care portal, mobile apps, and now extending to CRM and ERP solutions that streamline business operations. This work spans B2C and B2B segments, supporting services like OTT, MBB, VOI, IoT, ICT, Fixed Line, and Data Cloud.I lead a highly skilled team of professionals across Digital Sales and Campaign, UX/UI, Product Owners, and IT Development, fostering a collaborative and agile work environment. Our focus is not only on revenue growth but also on reducing operational bottlenecks, improving customer interactions, and implementing CRM and ERP systems to optimize resources and automate workflows.Some of my notable contributions include: ✓ Driving a 25% increase in online sales and revenue in one fiscal year ✓ Leading award-winning e-commerce and self-care platforms, achieving 38% of plan sales through digital channels and a 40% cross-sale hit rate ✓ Implementing AI-driven tools to reduce call center inquiries by 35%, enhance customer satisfaction, and cut operational costs ✓ Introducing AI-driven ERP and CRM solutions that significantly optimize frontline efficiency and automate time-consuming processes, leading to FTE savingsPreviously, as the Head of E-commerce at TET, I built and operated an award-winning e-commerce platform.Accomplishments at TET:✓ Orchestrating the creation of a platform that clinched 27% of the channel-wise share within TET and secured a spot among Latvia's top 3 online stores within a year✓ Being awarded the "Innovative E-Merchant" Award, from LIKTA and the Ministry of Economics of Latvia, recognizing my strategic planning and data-driven decision-makingIf your organization seeks an experienced digital strategist who can not only optimize your eChannels and catalyze growth but also shape a robust digital omnichannel strategy while elevating customer experiences, I invite you to connect at renars.neimanis@gmail.com
Bitė Group
View- Website:
- bite-group.com
- Employees:
- 6
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Head Of Digital Product Strategy DepartmentBitė Group Apr 2024 - PresentDirectly reporting to C-level, I lead a highly experienced team of Product owners, UX/UI, and IT development to drive the group-level digital transformation strategy. Responsible for growth across digital platforms (e-commerce, self-care, CRM, ERP, apps) for 2.5M B2C and B2B customers, delivering critical services including OTT, MBB, VOI, IoT, ICT, Fixed Line, and Data Cloud.Key Achievements:✓ GenAI-Powered Knowledge Base: Implemented Generative AI to create a comprehensive company knowledge bank, enabling frontline employees to receive instant answers without manual searching, enhancing operational efficiency.✓ AI-Driven Churn Prevention: Deployed AI solutions with speech-to-text capabilities to analyze customer interactions and tone. Integrated insights into the CRM and Salesforce Marketing Cloud, resulting in personalized offers and communications that reduced churn rates.✓ 360-Degree Customer Profiles & Voice Synthesis: Leveraged GenAI for data integration to develop complete customer profiles, enabling voice synthesis and paving the way for automated customer service solutions.✓ Labas Prepaid App Development: Led the full-cycle development of the Labas prepaid app from scratch, expanding the company's digital offerings.✓ Automated Self-Care App Redevelopment: Redeveloped the self-care app with fully automated solutions, improving user experience and operational efficiency.✓ CRM Platform Renewal: Upgraded the CRM platform to enhance frontline user efficiency, reducing response times and improving customer interactions.✓ ERP Upgrade with Microservices: Enhanced the ERP platform using microservices architecture alongside a billing system upgrade, facilitating seamless integrations and improving scalability.Company Overview:Bite Group is a leading telecommunications and media conglomerate in the Baltic region. Bite Group reported impressive revenues of €421M in 2022.
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Head Of E-Channel Development DepartmentBitė Group Aug 2019 - Apr 2024Directly reporting to C-level, I lead a team of Product owners, UX/UI, and Development specialists to drive the strategy and growth of digital channels (e-commerce, self-care, and apps) for 2.5M B2C and B2B customers. Responsible for revenue growth, optimizing customer experience, and delivering key services including OTT, MBB, VOI, IoT, and ICT.Key Achievements:✓ Introduced Salesforce Marketing Cloud for real-time personalization, increasing sales hit rate by 15% for the company due to the Omnichannel approach as well as NPS by 4 points✓ Optimized user experience through a comprehensive website redesign and UX/UI enhancements, achieving an improvement in Conversion Rate from 1.5% to 3%✓ Established a native self-care app platform, yielding enhanced cash flow and reducing call center inquiries by 35%✓ Led the design and user experience elements for the launch of the Go3 OTT platform, securing the highest customer satisfaction rate in the Baltic region✓ Implemented AI-driven chat, recommendations, and direct communication tools, resulting in improved customer satisfaction and decreased operational costsCompany Overview:Bite Group is a leading telecommunications and media conglomerate in the Baltic region. Bite Group reported impressive revenues of €421M in 2022.
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Head Of E-Channels DepartmentBitė Group Aug 2016 - Aug 2019Directly reporting to C-level, I led a team of Digital Sales and Campaigns, Product Owners, UX/UI, and Development specialists to drive the strategy and growth of digital channels (e-commerce and self-care) for 2.5M B2C and B2B customers. I was responsible for establishing award-winning platforms and driving revenue growth, through key services such as OTT, MBB, VOI, IoT, and ICT.Key Achievements:✓ Conceptualized and developed award-winning e-commerce and self-care platforms, accounting for 38% of planned sales and achieving a 40% cross-selling success rate.✓ Spearheaded a growth strategy that increased online sales and revenue by 25% in a single fiscal year.✓ Developed a sales strategy with 0% installment payments for devices, driving customer growth, retention, and new acquisitions.Company Overview:Bite Group is a leading telecommunications and media conglomerate in the Baltic region. Bite Group reported impressive revenues of €421M in 2022.
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Member, Angel Investor Focusing On Early-Stage StartupsBadideas.Fund Dec 2022 - PresentAs a Member and Angel Investor at BADideas.fund, I apply my deep understanding of the digital market, consumer behaviors, emerging technologies, personalization strategies, and performance marketing - a skill set sharpened over 10 years in the digital field. With this knowledge, I identify potential in early-stage startups and actively facilitate their growth.Key Achievements:Since our recent launch, we at BADideas.fund have strategically invested in five promising startups in the CEE / CIS region:✓ Breezit (Lithuania)✓ Recruitlab (Estonia)✓ Lande (Latvia)✓ Fuel Finance (Ukraine)✓ Rapidworks (Estonia)Company Overview:We, the diverse team of professionals at BADideas.fund, have journeyed through building startups, securing substantial funding, and operating thriving companies. Our combined experience stretches across firms like Vimeo ($450M funding), Printify ($54M), Pandadoc ($51M), Pipedrive ($90M), Bolt ($1.3B funding), Apollo.io ($151M), Bird ($783M funding), Shopify ($122M), Whimsical ($30M), Lokalise ($56M), Deel ($679M), Printful ($130M), Twilio ($614M), Veriff ($192.3M), Wise ($1.3B funding).Our shared experiences add depth to our collective expertise, empowering us to guide and support founders through the challenges that emerge in their journey. At BADideas.fund, we value the power of innovation and dedicate ourselves to nurturing these startups into thriving ventures. For more information, visit us at https://badideas.fund/. -
Head Of EcommerceTet.Lv Sep 2015 - Aug 2016Dzirnavu Street 105, Rīga, Lv-1011As the chief architect behind the development of an award-winning e-commerce platform, I steered the strategy, performance, and growth from its inception. My responsibilities spanned across an e-business portfolio, serving customers across both B2C and B2B segments. This portfolio offered a diverse range of devices and services, including TV services, Fixed Line, Data Cloud, and more.Key Achievements:✓ Innovative E-commerce Development: In one year established an e-commerce platform from scratch that won the "Innovative E-Merchant" Award in 2016, issued by LIKTA and the Ministry of Economics of Latvia, and entered the rank of Latvia's top 3 online stores✓ Rapid Share Growth: After developing an e-commerce website, navigated it to achieve a 27% channel wise share within TET in its first year, demonstrating effective strategic planning and execution✓ Strategic Digital Marketing: Implemented a comprehensive digital marketing strategy, utilized IP tracking to identify and target competitors' clients. This innovative approach converted these users into our clients and expanded our reach and customer base through programmatic media, showing a clear impact of our strategic efforts✓ Team Leadership: Managed an e-commerce team, including the hiring, training, and performance management of web developers, digital marketers, and customer sales and service representativesCompany Overview:Tet brand represents broadband internet, safe data transfers and storage as well as advancing television platforms and channels with original content. Tet Group reached 326 million EUR turnover in 2022. -
Head Of EcommerceAs "Capital" Aug 2009 - Sep 2015Ganibu Dambis 23C, Riga, Lv-1005As the owner of an e-commerce platform with responsibilities on both the business and development sides, my primary focus was driving growth and enhancing performance. My duties extended across an extensive e-business portfolio, catering to both B2C and B2B segments, with a specialization in IT devices and solutions.Key Achievements:✓ Project Management: Handled complex digital projects, managing timelines, budgets (Capex and Opex), and resources✓ Increased Online Sales and Profitability: Drove a 35% increase in online sales within one year, resulting in a 15% improvement in overall profitabilityImproved Conversion Rate: Implemented user experience optimizations and targeted marketing strategies that resulted in a 25% improvement in the site conversion rate✓ Higher Average Order Value (AOV): Increased the average order value by 20% through strategic pricing, product bundling, and effective upselling initiatives✓ Lower Customer Acquisition Cost (CAC) with Increased Customer Engagement: Introduced a custom-built PC option on the e-commerce platform, which increased customer engagement by 30% and led to a reduction in the overall cost of acquiring a new customer by 15%✓ Ensured a seamless customer experience by optimizing website design and functionality, ensuring prompt and secure payment processingCompany Overview:Join-stock company Capital has 30 years of experience in Latvia providing B2C and B2B customers with quality and proven IT products and solutions with a 35 million turnover in 2022.
Renars Neimanis Education Details
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Oxford Digital Marketing: Disruptive Strategy Programme -
Fintech Programme (Fintech, Proptech, Regtech)
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Innovation And Entrepreneurship -
European Economics And Business
Frequently Asked Questions about Renars Neimanis
What company does Renars Neimanis work for?
Renars Neimanis works for Bitė Group
What is Renars Neimanis's role at the current company?
Renars Neimanis's current role is Strategic Digital Leader Driving Growth and Performance in eCommerce & Digital services Development / Enterprise Digital Transformation / Angel investor.
What schools did Renars Neimanis attend?
Renars Neimanis attended Saïd Business School, University Of Oxford, Saïd Business School, University Of Oxford, Rīgas Tehniskā Universitāte (Riga Technical University), Rīga Stradiņš University.
Who are Renars Neimanis's colleagues?
Renars Neimanis's colleagues are Mindaugas Mažeikis, Valdas Abromavičius, Viktorija Račkė, Andrius Semionovas, Jonas Milerius, Austėja Andrijauskaitė, Orestas Trečiokas.
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