Renata Ferro Email & Phone Number

Mississauga, Ontario, Canada

* Invoice Creation and Payment Management: Create and send accurate invoices, making sure all details (pricing, services, taxes) are correct. Record payments and update invoice statuses. Follow up on overdue invoices, send reminders, and help clients with any payment issues.Customer Service and Client Support: Provide great service to advisors and clients by answering questions and solving problems. Work with different teams, like sales and onboarding, to make sure everything runs smoothly for pension administration.* CRM Implementation and Process Improvement: Help with the setup of CRM software to improve company processes and efficiency. Work with other teams to ensure everything is connected and runs well.* Sales and Client Relationship Support: Help the sales team and advisors take care of current clients, follow up on pending tasks, and help find new business opportunities. Review outstanding sales regularly and escalate any issues as needed.* Compliance and Plan Registration: Work with the compliance and actuarial teams to make sure all regulations are followed. Help register and approve pension plans with the CRA by keeping the right paperwork in order.* Database Management: Keep the Client Management Database updated by uploading client information and ensuring all records are accurate for plan registration.

Toronto, Ontario, Canada

* Managed over 50 calls and emails daily, assisting with new user sign-ups, answering inquiries, and processing cancellations.* Monitored the site for content and fraud, taking corrective actions in line with company policies and procedures.* Trained new team members on company systems, data entry, loading manual records, and organizing customer interaction logs.* Responded to voicemails from current and prospective members.

* Reported directly to the CEO, overseeing and coordinating all human resources management activities through ADP systems, including payroll processing, compensation, training & development, and recruitment & selection.* Managed scanning and electronic filing of verified payroll inputs and related documentation.* Led career and succession planning, KPIs, budgeting, and excellence programs across business units.* Participated in strategic planning for the company.* Coordinated leadership development and succession plans.

Brazil

* Reported to the Human Resources Manager, overseeing all aspects of HR, including payroll, compensation, benefits, union relations, and budgeting through ADP systems.* Led the implementation of a new management system for personnel, job roles, and salary structures.* Contributed to the development of training programs and recruitment & selection processes.

Report to Human Resources ManagerResponsible for the structuring of the HR: policies, payroll, compensation & benefits, relationship with union, and budgetParticipation in the training needs a survey, through the collection of information from various areas of the companySupport in the elaboration and application of Organizational Climate Research

* Reported to the Human Resources Manager, leading team management and overseeing compensation.* Conducted job structure and salary studies using the HayGroup methodology, supporting positions, career, and compensation structuring.* Coordinated benefits management by analyzing market research, trends, and industry practices.* Actively participated in union negotiations and both internal and external audits.* Assisted in assessing training needs and supported recruitment and selection processes.

* Reported to the Human Resources Coordinator, contributing to the restructuring and standardization of HR management processes, particularly payroll centralization.* Assisted in redesigning the company’s benefits package.* Served as the point of contact for labor activities, including document collection and management reporting.* Participated in both internal and external audits.* Supported the implementation of the SAP System.

Brazil

Report to the Supervisor of Human ResourcesSupport for subsystems in the people management area

Post Graduate, Human Resources Management, Honours

Post Graduate, Executive Mba In People Management And Leadership, Higher Education

Post Graduate, Managing Human Capacity In Organizations, Higher Education

Bachelor'S Degree, Business Administration And Management, General, Bba