Renata Guerra Email & Phone Number

Caxias Do Sul, Rs, Br

Caxias Do Sul E Região, Brasil

Developed and maintained dynamic React-based frontend applications for a range of projects, focusing on performance, scalability, and user experience. Specialized in building reusable components and optimizing UI workflows, ensuring responsive and accessible interfaces. With extensive knowledge in product management, I integrate a product-focused mindset into development, aligning technical solutions with strategic business goals and user needs. My approach combines modern frontend practices with a deep commitment to code quality and collaboration, delivering impactful, user-centered solutions.

Caxias Do Sul

Led the 'My Sige' customization team, managing multiple projects from concept to delivery. Played a pivotal role in integrating online ordering systems with ERP modules, resulting in significant improvements in payment processing automation and accuracy. Acted as a key liaison between technical teams and stakeholders, ensuring projects aligned with business goals.

Caxias Do Sul E Região, Brasil

Spearheaded ERP customizations and enhancements, focusing on data integration and system efficiency. Managed internal projects during downtime, utilizing available resources to enhance company productivity and reduce operational costs. Acted as a primary contact for cross-departmental communication, bridging gaps between technical and non-technical staff.

Caxias Do Sul E Região, Brasil

Led TOTVS system implementations across finance, billing, and logistics. Streamlined bug ticket support by implementing a rotational system to adhere to SLAs, significantly reducing response times and improving customer satisfaction.Managed TOTVS system implementations, focusing on finance, billing, and logistics. Played a crucial role in a significant project that involved adapting different systems to enhance interoperability between an online ordering system and the ERP order module.Actively participated in various specific projects, liaising with key users, developers, and end-users, and handling all aspects of documentation and training for new system features.

Caxias Do Sul

Conducted thorough analysis and requirement gathering for various service sector projects. Managed a customer support team, focusing on efficient problem resolution and enhanced user experience. Gained deep expertise in Health Plan Management Systems, contributing to several key improvements in system functionality.Led the reorganization of the company’s bug ticket support system, establishing a rotational work model that adhered to stringent Service Level Agreements (SLAs). This initiative dramatically improved response times and customer satisfaction by ensuring a more accountable and organized approach to ticket resolution.

Porto Alegre E Região, Brasil

Worked in support of financial planning projects and performed project activities, such as documentation and development of financial logics.

Porto Alegre E Região, Brasil

Began by managing the internal CRM, followed by a brief involvement in the ERP – EMS consulting area, focusing on the Manufacturing and Materials modules.

Master Of Business Administration - Mba, Liderança, Gestão De Equipes E Produtividade

Tecnólogo, Gestão Da Tecnologia Da Informação

Education record

Master Of Business Administration - Mba, Liderança, Gestão De Equipes E Produtividade