Renata Plotnikova Email & Phone Number

Warrington, England, United Kingdom

• Cultivated enduring, trust-based relationships with clients to foster long-term partnerships.• Ensured prompt response and resolution to customer inquiries, consistently aiming for exceptional customer satisfaction.• Expertly managed customer accounts, addressing their needs and requests with care and precision.• Provided adept assistance in navigating challenging customer queries, ensuring a smooth resolution process.• Proactively addressed and resolved customer complaints, maintaining a high level of customer satisfaction.• Liaise with other departments• Using Tableau, Excel, Salesforce, Baan and Red Prairie to optimize account management processes.• Raising CMF requests for the new customer’s accounts opening.

Warrington, England, United Kingdom

• Providing responses to customer inquiries encompassing part questions, estimated time of arrivals (ETA), address amendments queries, delivery issues, cancellations, and defective items• Working with HP John Lewis, HP WUR and HP Man CRM program• Maintenance the accurate records of customer interactions within the CRM tool, ensuring all dialogue was up-to-date and accessible• Prioritized the maintenance of excellent customer relationships through attentive communication and proactive problem-solving• Coordinated with warehouse and courier teams to meet targeted turnaround times (TAT), investigate missing or delayed deliveries, and obtain proof of delivery as needed• Actively participated in the call meetings with customers to address concerns, provide updates and ensure alignment on resolutions• Managed the defective returns process, offering support to customers throughout all stages and ensuring timely resolution of issues• Raising CMF’s and VMF’s requests

Liverpool, England, United Kingdom

Vilnius, Lithuania

Serves customersAcceptance of goods from suppliersCashbook fillingNew stuff training

Vilnius, Lithuania

Welcoming all potential and existing customers to the storeProviding excellent customer serviceComplete understanding of the productMatching the customer’s needs to the right productWork with cash registerCashbook fillingKeep the order in the store

Vilnius, Lithuania

Active search for new customers country inside and outside by phoneDevelop lasting relationships with customersThe ability quickly find transportation to the customer of required the route freight organisationPlanning routes and their controlMaking contracts, documentation management

Vilnius, Lithuania

Welcoming all potential and existing customers to the storeExcellent knowledge about shoesMatching the customer’s needs to the right productProviding excellent customer service

Tourism And Travel Services Management

Bachelor'S Degree In Geography, Bachelor'S Degree In Geography

Grade 12