Renata Sampar [Her/She] Email & Phone Number

Orlando, Fl, Us

United States

Florida, United States

Clearwater, Florida, United States

Campinas, São Paulo, Brasil

• Manage the development and implementation of internal processes and controls for the Parts Department and Dealership Assistance area, focused on maintaining high dealership satisfaction and loyalty and ensuring quality service.• Developed and implemented the spare parts sales process and the Dealer Care channel from scratch to improve customerservice performance and drive revenue generation.• Spearheaded the implementation of improvements in the parts delivery process, reducing… Show more • Manage the development and implementation of internal processes and controls for the Parts Department and Dealership Assistance area, focused on maintaining high dealership satisfaction and loyalty and ensuring quality service.• Developed and implemented the spare parts sales process and the Dealer Care channel from scratch to improve customerservice performance and drive revenue generation.• Spearheaded the implementation of improvements in the parts delivery process, reducing lead time by 50%, reaching the goal of 10% of orders being delivered in less than 24 hours.• Manage inventory and expedite back orders by performing ABC curve analysis and demand planning as well as monitoring supply parameters, inventory levels, turnover, and obsolescence. Show less

São Bernardo Do Campo, São Paulo, Brasil

• Served as the Executive Advisor to the After-Sales Director for 4 months, participating in executive meetings and assisting with preparing confidential materials for presentations with the VP of Volkswagen Brazil and the Board of Directors in Germany.• Actively participated in a comprehensive sales project for parts sales and tire sales that generated an additional R$293,800,000 between 2013 and 2015.• Developed and implemented the Virtual Auction for obsolete parts which is still in… Show more • Served as the Executive Advisor to the After-Sales Director for 4 months, participating in executive meetings and assisting with preparing confidential materials for presentations with the VP of Volkswagen Brazil and the Board of Directors in Germany.• Actively participated in a comprehensive sales project for parts sales and tire sales that generated an additional R$293,800,000 between 2013 and 2015.• Developed and implemented the Virtual Auction for obsolete parts which is still in pace as VW today, generating 10% of overall parts sales with 60%+ of the dealer network active in this sales channel.• Optimized the process for paying sales incentive bonuses for the Dealership Group by implementing the automated ASAS system which reduced the processing time and the risks of fraud in the payment process. Show less

São Bernardo Do Campo - Sp

• Conducted market research and micro and macro-economic studies on location and economic scenarios that could impact financial results of Volkswagen Brazil’s parts sales revenue.• Reviewed, evaluated, and edited articles for the magazine Notícias da Oficina, a communication channel for the repair market and independent workshops.• Supported dealers with new business development, including the implementation of effective sales strategies for parts and accessories and sales tools in the… Show more • Conducted market research and micro and macro-economic studies on location and economic scenarios that could impact financial results of Volkswagen Brazil’s parts sales revenue.• Reviewed, evaluated, and edited articles for the magazine Notícias da Oficina, a communication channel for the repair market and independent workshops.• Supported dealers with new business development, including the implementation of effective sales strategies for parts and accessories and sales tools in the field.• Assisted dealers with warehouse operations, interpreting parts sales policies, and providing training on key parts processes such as claims, buybacks, and returns. Show less

São Bernardo Do Campo - Sp

São Bernardo Do Campo - Sp

São Paulo - Sp, Brasil

São Paulo - Sp, Brasil

São Bernardo Do Campo-Sp, Brasil

São Bernardo Do Campo, São Paulo, Brasil

Postgraduate Degree, Business Administration

Certificate In Corporate Strategy And Project Management

Bachelor'S Degree, Bilingual Executive Secretariat (English And Spanish)