• Leading the Market Supply Chain organization, managing of over 30 associates.• Management and development of customer service and order management processes for Poland and Ukraine.• Ensuring that customer orders are processed in a time and full.• Inventory management to find balance between proper stock level and cost optimization.• Management of claims and complaints.• Leading the Sales&Operation Planning Process for Poland and Ukraine.• Managing the projects – S&OP Process for Central Europe, Forecasting Improvements, Customer Satisfaction Program, Appropriate Service Level.• Budget creation, monitoring and execution in line with expected expenditures.• Leading change , including Central Europe cluster integration.• Around 60% of time dedicated for travelling and customer visits.• Monitoring and maintaining key performance indicators (KPIs) to provide required service level.• Managing staff, leading succession planning process and providing leadership to create good working relationship and achieve expected results.

• Supervision of Customer Service Department , both front and back office.• Call Center and BtB systems administration.• Order management and backorders processing. • Demand and supply control to optimize inventory level and meet customers’ needs.• Building solid and loyal partnership with customers.• Monitoring and tracking key performance indicators (KPIs).• Functional responsibility of physical logistics – transport and warehousing.• Leading Continuous Improvement Programs to increase customer satisfaction and provide appropriate service level. Managing project transformation and transferring duties.

• Knowledge of production processes , procedures creation and production ticketing.Responsibility for process outputs.• Control of requirements versus capacity and capability (RvsCC).• Preparation of production plans in short and long term periods.• Participation in sales operation and forecasting• Cooperation with Sales Force,Marketing and other departments to match production capacity with market demand.• Leading continuous improvement program , knowledge of Lean,Six Sigma and PMO.• Budget preparation, controlling and execution.• Preparation of reports and analysis , KPI monitoring.• Communication to top management.

•Participation in sales negotiations.•Offers preparation,conducting contracts.•Shipments execution.

•Participation in purchasing negotiations.•Offers preparation,conducting contracts.