Renata Borges Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

- Open project communication Pits of low complexity using the agency's standard briefing document, following internal processes and SLAs for each area, always guided by the business team.- Prepare low-complexity briefings using the agency's standard document, following all internal processes and requesting quotes and material productions or platform improvements with the guidance of an account professional.- Review communication pieces, analyze the content to identify and fix possible errors before sharing with the client.- Assist in the preparation of campaign schedules according to client needs and the agency's SLAs, as well as making updates when necessary, guided by the team professionals.- Monitor the cashflow preparation with the production area, follow up with the client and the agency's financial area, request the issuance of invoices according to updates and approvals from the interlocutor, and send the document according to pre-established dates.- Assist and follow up on the preparation of project reports and market research together with the team, interacting with the intelligence area, staying updated on the performance indicators of the client’s campaigns to seek better results, innovations, and internal workflows.- Access client campaign platforms daily and help in identifying and signaling system failures, contributing to immediate corrections.- Open tickets through the technology team's platform for scheduling campaign communication launches, uploading pieces to the platform for updates, identifying bugs, and other necessary requests.- Follow the process of building reports and analyses to identify with the team improvements in the client's processes and projects.

São Paulo, Brazil

Works under moderate supervision to answer general questions regarding company products and services. This role requires detailed knowledge of the company's products and services. -Answers initial customer calls and answers general questions-May require deviation from standard screens, scripts and procedures-Directs callers to appropriate resources and personnel-Determines appropriate solutions and responsesGathers information from internal resources to answer customers questions-Documents customer concerns and escalates concerns to appropriate channels in a timely manner-Demonstrates strong customer service, communication and problem-solving skills Customer service values/orientation Solid professional work behaviors (attendance, teamwork, time management) Communication skills (listening, providing clear and concise information, using proper language and grammar)

São Paulo, Brazil

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

São Bernardo Do Campo, São Paulo, Brasil

- Approval and screening of photos.- Direct contact with franchisees and customers.- Technical Support assisting in questions about the franchise, drawings, Photoshop and technicalproblems.- Communication via E-mail.- Service via Chat and Whatsapp.- Service via ticket through the Octadesk platform.

Bachelor'S Degree, Advertising And Marketing

Activities and Societies: -Business communication strategies -Information literacy and data analysis -Business operations -Legal, ethical.

English As A Second Language, English As A Second Language

Activities and Societies: Full Scholarship through LIFT Initiative, Ser+ Institute, Alumni and Goldman Sachs The LIFT Initiative is.

Spanish Language And Literature

Activities and Societies: Conteúdo programático: Saludos y despedidas, alfabeto, pronombres personales, verbos ser, estar, vivir y.

Bachelor'S Degree, Business Administration And Management, General