- Focus on B2B customers: development and implementation of language-training programs within major multinationals.- Project Management: business strategy, communication plan, analysis, follow up, business reviews, and final reviews.- Report to clients on success of learning programmes in order to drive results, achieve renewals and assist in growing the accounts.- Build and maintain client loyalty, satisfaction and success.- Contribute to best practice for all internal teams to… Show more - Focus on B2B customers: development and implementation of language-training programs within major multinationals.- Project Management: business strategy, communication plan, analysis, follow up, business reviews, and final reviews.- Report to clients on success of learning programmes in order to drive results, achieve renewals and assist in growing the accounts.- Build and maintain client loyalty, satisfaction and success.- Contribute to best practice for all internal teams to ensure successful design and delivery of language training. Show less

- Manage and deliver a quality corporate online product.- Lead the development of new product features and functions.- Coordinate entire project life cycle through integration, launches and changes ! Identify business and operational requirements for product development.- Recruit and develop talent to maximize development output.

- Focus on B2C customers: started as a Regional Project Manager in 2011 (North & Latin America and Europe), being promoted to Global Project Manager in 2012.- Plan and led sales and marketing projects through project life cycle.- Develop and deliver progress reports, documentation, and presentations.- Identify potential risks, impediments and devised contingency plans.- Manage software development team.- Coordinate cross team project planning and communication.

- Manage post-sale, customer relation, and retention department.- Create new strategies to reduce churn and customer retention.- Create and coordinate quality assurance and customer satisfaction projects ! Develop and monitor the team and individual KPIs.- Lead a team of 19 employees.

- Participate in the implementation of a new sales channel (telesales).- Research and implement new payment channels and methods.- Responsible for training the sales team and sales material development.

- Focus on B2C customers.- Manage and coordinate entire enrollment process for new customers between sales and schools worldwide ! Monitor development and distribution of promotional materials.- Provide operational assistance in events, fairs and other activities.- Develop and executed the biannual market research.- Create and improve onboarding materials for new customers.