College of Business (COB) resource/problem solver for current and prospective students, parents, faculty, and staff regarding university's policies, resources, registration, programs, etc.Provide course advising to Management and Business Information Systems majorsEvaluate transcripts and determine what courses are transferable to MSU to meet COB degree requirementsReview and first-line approve paperwork for students to add/drop courses, withdraw, petition for readmission, and any other pertinent processes the student needsAssist in Orientation sessions for new and transfer studentsMaintain records and databases for Management and Business Information Systems majorsValidate degree requirements for graduating students with majors and/or minors in Management and Business Information Systems

Taught Organizational Communication: study of communication and its principles in a business organization and how to effectively apply these principles through documents, presentations, and team work by overcoming ethical, legal, and multicultural barriers

Handled customer services issues via phone or face-to-faceProcessed payments and pre-booking propane gas agreementsClosed accounting day and prepared depositsDispatched gas calls to driversPerformed driver closeouts and verified accuracy of reportsMaintained customer database and other spreadsheetsAssisted in Accounts Payable functions

Advise up to twenty students a day with their schedulesAssist students with decision-making and the process for withdrawing from the University, adding or dropping classes, and changing majorsParticipate in New Student Orientation and Mass Advising sessions up to four times a semesterMaintain information and confidentiality of various database and paper filesCreate and update several Academic Advising documents daily, or as neededCommunicate with students face-to-face, over the phone, and via email using professional and effective customer service skills

Assist walk-in and call-in applicants with the application processEnter data of new applicants on Q4 systemCheck business and personal references for applicantsVerify proper completion of governmental formsPerform other office functions, such as filing, answer phones, and mini projects assigned by the owner, office manager, or staff consultantsFollow the privacy and confidentiality policy for handling customer and company information

Handled high volume of business customer service issues via phone, email, and fax utilizing great oral and written communication skillsReceived and accurately recorded sales orders and order corrections from business clientsUsed QuickBooks to invoice business customers weekly, adjust the bill of materials cost for all inventory items, and keep customer information updatedPurged, organized, and maintained the paper filing system weekly, or more frequently if neededMailed catalogs, letters, bills, and holiday cards to current and prospective clientsUpdated various Excel lists to maintain organization within the office files

Handled direct and indirect customer service issues efficiently and effectively through the use of exceptional communication skillsManaged the main safe, individual cash banks, keys and contracts for entire hotelCollected and consolidated all safe drops and reported all overages/shortagesPerformed Accounts Receivable functions, such as making and correcting journal entries, spot checking inventories, authorizing credit card payments, verifying bills, and closing the periodHeld accountable for running a daily audit report that aided in reconciling group accounts and enforcing timely group check-outs among my managersPrepared reports and documents for monthly credit meetings and presented them to the department managersPrepared any other necessary reports requested by direct managerSecured all confidential information according to company policy

Licensed in Georgia to sell and write Property and Casualty insuranceBrought in 50% of all new business potential while working under very little to no supervisionFollowed Allstate Insurance Company's risk management guidelines when writing new businessDeveloped marketing strategies to help increase customer base and retain current customersVisited several apartment complexes to make Renter's Insurance presentations to the residentsReferred potential life insurance and financial services customers to our Financial SpecialistManaged daily office responsibilities such as making daily deposits to the bank, opening and closing the office, keeping a neat, confidential filing system, assisting walk-in and call-in customers with all their customer service issues, and running audits to assist in cross-selling