- Responsible for supporting the hotel operation, managing a team of 75 people in a 121 rooms property, all inclusive food and beverage services and spa;- Develop and implement procedures and controls for all departments;- Social Media and Marketing Strategy;- Hire, train, manage and evalute team performance;- Communicating and problem solving with and for stakeholders;- Facilities and Crises Management

Responsible for the hotel opening and managing a team of 18 people in a 98rooms property;- Build and mantaing strong relationship with stakeholders;- Develop and implement procedures and controls;- Facilities management;- Hire, train, manage and evalute team performance;- Prepare monthly financial report.

Responsible for CBRE's Hotel Department in Brazil, working directly with investors, hotel owners and hotel operators.Focusing on Feasibility studies to identify profitable business models; Hotel Properties valuation; Hotel's Transactions; Market Reports.Part of the team responsible for creating the Multifamily department in Brazil;Member of Women's Network Group, organizing conferences related to women's empowerment.

Responsible for the implementation, maintenance and administration of data gathering and trend analysis to define/refine KPIs that explain business performance, create business awareness and drive decision-makingResponsible for producing key reports- (monthly, quarterly, and annually) with actionable insight for stakeholders and develop analysis to identify areas of opportunities

Responsibilities as Hotel Investment Consultant:Development of feasibility study to identify if a hotel project is feasible as a profitable business model. It considers its viability relating to market, location, costs and financing. Main areas of analysis: location analysis, costs calculation, local hotel supply and demand investigation, room rates and occupancy, establishing and projecting hotel revenues sourcingResponsibilities as Hotel Asset Manager:Responsible for developing analysis and interpretation of revenue, demand generators, financial reporting, and management data regularly to assess the performance of hotels; Perform on-site property inspection and spot deficiencies in cleanliness, service levels, and property condition;Prepare and deliver standard market and operations report;Review and analyze operating budgets;Conclude review on ongoing and detailed loss and profit statement reports on assigned assets;Participate in development of hotel strategic plans with executive leadership team;

Responsible for helping the development of hotel feasability studies and hotel asset management report.

Responsible for providing an excellent and consistent level of service to customers and guests. Maintain proper operation of the telephone switchboard, handle requests for information, mail and messages in an efficient and courteous manner, answer guest inquiries about hotel service, facilities and hours of operation, restaurants, transportation, entertainment, etc.

Customer service-oriented employee. Responsible from escorting VIP guests to rooms to ensuring a pleasant and satisfying stay at the hotel. Handled guest complaints, assisted with the check-in process, specially in german.

Responsible for new/change Reservations; organizing reservation files, data and Rooming lists

Meet and greet all clients, provide refreshments, deal with spa treatment sales and bookings, process payments, manning the telephones/operating the switchboard, keep the spa and the reception clean and tidy, general administrative duties and support therapists and housekeeping staff