Renáta Furu Email and Phone Number

In 𝗠𝗮𝗿𝗰𝗵 𝟮𝟬𝟮𝟰 I started on the project of 𝗕𝗼𝗼𝗸𝗶𝗻𝗴.𝗰𝗼𝗺 at the Guest support line.👉 𝐀𝐬𝐬𝐢𝐬𝐭𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬: Interacting with guests or partners via phone call, messaging, and email in Hungarian and English, answering their questions with empathy and understanding by following internal guidelines.👉 𝐂𝐮𝐥𝐭𝐮𝐫𝐚𝐥 𝐚𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬: Speaking with customers and colleagues from all over the world helped me develop a deeper cultural awareness, thus providing a more personalized support.👉 𝐌𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐞𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬: Giving customers information about possible next steps, keeping in mind internal guidelines and customer needs.👉 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬: Ensuring concerns are addressed promptly to maintain a high level of satisfaction.👉 𝐍𝐞𝐠𝐨𝐭𝐢𝐚𝐭𝐢𝐨𝐧: Negotiating with partners a middle-way solution to meet the satisfaction of both guests and partners.I have worked at the project of 𝗜𝗺𝗽𝗲𝗿𝗶𝗮𝗹 𝗧𝗼𝗯𝗮𝗰𝗰𝗼 during 𝗦𝗲𝗽 𝟮𝟬𝟮𝟮 - 𝗙𝗲𝗯 𝟮𝟬𝟮𝟰.👉 𝐀𝐬𝐬𝐢𝐬𝐭𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬: Interacting with customers via phone calls, live chat, and email, addressing their inquiries with professionalism and empathy while remaining mindful of the company's key performance indicators (KPIs).👉 𝐏𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Offering accurate information about products.👉 𝐑𝐞𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝐈𝐬𝐬𝐮𝐞𝐬: Effectively managing customer issues, troubleshooting problems, and ensuring satisfactory resolutions.👉 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧𝐬: Escalating customer issues that require managerial involvement, resolving them with the solution offered.👉 𝐌𝐚𝐢𝐧𝐭𝐚𝐢𝐧𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧: Monitoring customer satisfaction levels, seeking feedback, and implementing improvements to enhance the overall customer experience.

Mercurius Tour, a small travel agency in Transylvania, was struggling with poor website SEO content, weak client reach, and legacy branding.My contribution: 👉 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐒𝐄𝐎 𝐫𝐞𝐚𝐜𝐡 by improving content on the WordPress website👉 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐯𝐢𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐲 𝐨𝐧 𝐅𝐚𝐜𝐞𝐛𝐨𝐨𝐤 𝐚𝐧𝐝 𝐈𝐧𝐬𝐭𝐚𝐠𝐫𝐚𝐦 by refining the quality of the posts👉 𝐛𝐨𝐨𝐬𝐭𝐞𝐝 𝐭𝐡𝐞 𝐢𝐦𝐚𝐠𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 by redesigning the online and physical materials in Canva👉 𝐢𝐧𝐜𝐫𝐞𝐚𝐬𝐞𝐝 𝐫𝐞𝐯𝐞𝐧𝐮𝐞 by sending targeted email campaigns in MailChimp👉 𝐞𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐜𝐥𝐢𝐞𝐧𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 by taking and editing photos on the trips, then posting on social media and distributing them via email 👉 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬𝐥𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐝 𝐭𝐡𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬 𝐨𝐟 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 by applying new ideas on how we can grow such as giving them bookmarks and postcards

In the one-month training program, I worked in a group of 4, on different projects each week. ✔ Topics covered: trade marketing, above the line, below the line, through the line, media planning, branding, digital marketing, content creation, and design thinking.