Renate Zapletal Email & Phone Number

Heathrow, England, United Kingdom

* Conducting research and implementing strategies to enhance data collection systems, ensuring optimal efficiency and data quality within the company's existing and upcoming claims and financial systems.* Establishing and nurturing strong relationships with colleagues across global aviation Claims Teams, Shared Services Claims Leads, and related claims functions to foster alignment with various departments such as Operations, IT, Finance, and Compliance.* Possessing comprehensive technical and operational knowledge of claims processes, coupled with a financial understanding of claim reserving and settlements.* Managing reporting activities on key metrics, providing valuable insights to support informed decision-making.* Collaborating closely with senior management and colleagues within Claims and Billings/Collections, confidently presenting findings and contributing to strategic discussions.* Demonstrating effective communication and interpersonal skills to engage with a diverse group of multinational internal stakeholders, external partners, and customers.

Heathrow

* A Subject Matter Expert proficient in clearly articulating business objectives, processes, and metrics, providing valuable input into functional and organizational requirements.* Proactively supporting the business in implementing and continually developing the claims management system across the global aviation network of offices, ensuring efficient and effective usage.* Demonstrated experience in making substantial changes to processes and systems.* Responsible for training and supporting a global "Superuser Team" and Users at all levels within the organization.* Developing and updating relevant training material consistently to facilitate ongoing system proficiency.* Effective internal and external communication skills to build enthusiasm, confidence, a willingness to change, and gain support from key business stakeholders.* Creating Management Information (MI) reports to monitor business performance and Key Performance Indicators (KPIs).* Defining reporting requirements, interpreting data, and implementing changes based on the analysis.Collaborating closely with the Project Team to enhance the system user experience.

Heathrow

- Global Claims Handling System Ambassador (Project Management/Quality Control/Power User/Teacher/Early Adaptor)- Claims Support Manager to a permanent team of 3 and any new starters in similar position- Probationary Period Assessments- Yearly Performance Reviews- Production of guidelines and training plans for Support Staff; write-up of department processes for inclusion in company quality process- Direct translation requirements for department German/English- Arrangement of travel insurance to disturbed areas for department- Use of HR Online System- Management of departmental archiving process including knowledge of all previous company database systems for retrieving archived information and current on-line hosting services- Support to Senior Surveyors/Associate Directors in respect of all file related administrative matters- Fee Earning activities with own allocated fee-earning target

Wimbledon

Marketing Manager for a German food and drink marketing umbrella organisation with worldwide offices. Managing marketing projects for German food and drink companies and their brands in the British retail and foodservice market with the aim to increase exports as well as raising awareness of these products to decision makers.- Excellent verbal and written communication skills- Organised, proactive with a positive attitude- Professional with good customer service skills- Ability to manage multiple projects and tasks concurrently- Strong attention to detail- Ability to work well under pressure- Ability to work unsupervised with a high level of self-motivation- Strong proficiency with Microsoft Office suite- Ability to manage time effectively, set priorities and see a task through to completion

Wimbledon, London Sw19