- General administrative support: Assisting with general office tasks such as photocopying, faxing, scanning, and filing.- Reception and visitor support: Greeting and assisting visitors, answering inquiries, and directing them to the appropriate individuals or departments.- Office supply management: Monitoring inventory levels, ordering and restocking office supplies, and ensuring the availability of necessary materials.- Data entry and database management: Accurately entering and updating information in databases and spreadsheets.- File and document management: Creating, organizing, and maintaining physical and electronic files, documents, and records, ensuring easy retrieval and confidentiality.- Communication and correspondence: Managed incoming and outgoing correspondence, including email and mail distribution.- Clerical services: Conducting bookkeeping duties and completing banking transactions.

- Customer service: Providing exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.- Product knowledge: Demonstrating a deep understanding of products or services to effectively assist customers and provide recommendations.- Cash handling: Processing cash and credit card transactions accurately and efficiently, and reconciling cash registers at the end of each shift.- Visual merchandising: Participating in visual merchandising efforts, including setting up displays, arranging product placement, and ensuring a visually appealing store environment.- Store operations support: Assisting with various operational tasks, such as opening and closing procedures, maintaining cleanliness, and restocking shelves

- Conducted training to ensure the team's adherence to company protocols, enabling them to carry out their job responsibilities.- Implemented a random package analysis system, in order to verify the accuracy and completeness of packages to maintain high quality standards.- Delivered constructive feedback to team members on their performance, fostering a culture of continuous improvement and aligning with the company's quality expectations.- Ensured workstations were fully equipped with the essential materials and tools, optimizing the team's ability to deliver exceptional work.

- Managed business bank account, overseeing accounts payable and accounts receivable to ensure accurate financial transactions and maintain strong financial health.- Trained and managed a team of 8 employees, resulting in a high retention rate and fostering a positive work environment.- Developed marketing initiatives, including organizing promotional events to drive product awareness and leveraging social media platforms such as Instagram and Facebook to execute targeted marketing campaigns.- Strategically selected and purchased inventory in alignment with inventory software, ensuring optimal stock levels.- Handled customer complaints with a friendly and professional approach, effectively resolving issues and maintaining customer satisfaction.

- Proactively participated on the process of prospecting new clients and effectively managed client accounts, establishing strong relationships and driving business growth.- Orchestrated seamless project coordination by conducting weekly team meetings, ensuring clear communication, and keeping projects on track and within established timelines.- Collaborated closely with the creative team during briefing meetings to provide valuable insights and guidance, resulting in the development of effective marketing campaigns.- Conceptualized and executed seasonal projects and events for renowned companies, including a major bank and a prominent hardware chain store in Brazil, delivering successful and memorable marketing experiences.- Meticulously controlled and allocated the client's marketing budget, while consistently providing detailed expense and outcome reports for marketing campaigns, enabling data-driven decision-making and ensuring budget optimization.